Lending Program Manager

Block is one company built from many blocks all united by the same purpose of economic empowerment. The blocks that form our foundational teams People Finance Counsel Hardware Information Security Platform Infrastructure Engineering and more provide support and guidance at the corporate level. They work across business groups and around the globe spanning time zones and disciplines to develop inclusive People policies forecast finances give legal counsel safeguard systems nurture new initiatives and more. Every challenge creates possibilities and we need different perspectives to see them all. Bring yours to Block.

The Role

The Lending Program Manager is responsible for supporting day-to-day relationships with key bank partners supporting Cash Apps lending products including driving operational excellence with partners leading projects to improve efficiency lower costs or enhance customer experience along with ensuring the resolution of operational issues. This role works closely with the manager to execute initiatives maintain clear communication with internal teams and partners and track progress on key deliverables.

The role sits in our Lending Relationships team and reports to the Lending Relationships Lead. The Lending Relationships Team is part of the FinOps Lending Team. The FinOps Lending Team acts as the voice of the banking partner within Cash App to ensure programs are being built and run in-line with bank partner requirements and risk tolerances while actively managing bank partnerships. The team is responsible for contributing to innovation with Cash Product teams and establishing strategic direction for lending products & programs.

You Will

• Assist in executing lending initiatives by coordinating tasks across product engineering data compliance finance and legal.
• Track project timelines manage task lists follow up on action items and ensure deliverables are completed on schedule.
• Maintain documentation of processes reporting requirements and operational procedures.
• Prepare summaries status updates and materials for review by the manager and internal stakeholders.
• Support ongoing partner interactions by gathering information preparing meeting materials and documenting outcomes.
• Help track partner commitments open items and follow-ups to ensure timely execution.
• Relay partner questions and updates to internal stakeholders cross-functional teams escalating as needed.
• Assist with weekly monthly and ad hoc reporting tasks by collecting and organizing data from internal systems.
• Maintain reporting calendars monitor deadlines and escalate delays or issues.
• Generate basic analysis and summaries to support decision-making and stakeholder updates.
• Help document new and existing workflows to ensure clarity consistency and ease of handoff.
• Maintain version control of procedures partner materials and operational guidance.
• Identify opportunities to streamline processes and surface recommendations
• Coordinate with internal teams (risk compliance customer support engineering) to gather information and support resolution of partner or customer issues.
• Track escalations and ensure follow-ups are documented and communicated to the manager.

You Have

• 5 years of relationship management strategic partnerships and business development experience in financial services fintech or payments
• Deep knowledge of consumer lending and the requirements for a successful bank partner model
• Demonstrated general understanding of state and federal bank regulations applicable to loan products
• Strong relationship building skills with leaders / technical teams and the ability to develop consensus and drive stakeholders to a decision
• Experience influencing outcomes with internal and external stakeholders
• Experience with developing and evolving processes to ensure scalability with a high volume product
• Experience driving the development of reporting tools and other business processes to smooth operations and enable analysis of nascent industry movements
• PMP certification ideally

Were working to build a more inclusive economy where our customers have equal access to opportunity and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and fair chance ordinances.

We believe in being fair and are committed to an inclusive interview experience including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter who will treat these requests as confidentially as possible. Want to learn more about what were doing to build a workplace that is fair and square Check out our ID page.

While there is no specific deadline to apply for this role U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.

Required Experience:

Manager