Senior Account Manager

Ahmedabad - India

Monthly Salary: Not Disclosed

Experience Required: 5years

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

About the Role

We are seeking an experienced and strategic Senior Account Manager to join our Ahmedabad this role you will own relationships with our highestvalue and most complex customers including wellknown global brands such as Pipedrive TransferGo and Bitcoine. Youll drive adoption retention and revenue growth while acting as a trusted advisor to key stakeholders. This position requires deep experience in B2B SaaS and the ability to manage accounts with a blend of strategy communication and data-driven decision-making.

Key Responsibilities

Strategic Account Ownership

Manage and nurture relationships with high-value complex or enterprise-level accounts.
Serve as the primary point of contact for strategic customers ensuring alignment with their long-term goals.
Lead Quarterly Business Reviews (QBRs) and strategic planning sessions.

Onboarding & Customer Activation

Oversee onboarding for high-priority customers ensuring a smooth and fast time-to-value.
Tailor implementation and training programs based on customer needs.
Conduct product demos for inbound leads when required helping them assess fit and move into the onboarding pipeline.

Growth & Revenue Responsibility

Own renewal forecasting accuracy for key accounts.
Identify and drive upsell and expansion opportunities.
Reduce churn risk through proactive engagement and customer health monitoring.

Relationship Intelligence & Opportunity Tracking

Monitor job-change signals and proactively build rapport with former points of contact when they move to new companies creating warm opportunities for new business.
Track social signals such as LinkedIn posts awards funding announcements speaking events and other updates to engage meaningfully with key stakeholders and strengthen long-term relationships.

Advanced Support & Issue Resolution

Handle escalated customer situations with clarity confidence and ownership.
Coordinate with internal teams to ensure quick resolution of issues.
Use Slack for direct customer communication and support where required.

Cross-Functional Collaboration

Work closely with Sales Product Engineering and Leadership to support strategic accounts.
Provide customer insights that shape roadmap decisions and product improvements.

Process Improvement & Operational Excellence

Help define and optimize workflows for customer lifecycle processes.
Build or refine frameworks for onboarding QBRs customer health scoring and risk management.
Maintain accurate account intelligence activity logs and forecasts in Zoho Bigin.

Requirements

Required Skills & Experience

48 years of experience in B2B SaaS in Account Management Customer Success or client-facing strategic roles.
Strong understanding of SaaS metrics customer lifecycle and retention mechanics.
Exceptional communication negotiation and relationship-building skills.
Proven experience managing large or complex accounts.
Strong problem-solving and analytical thinking.
Comfort using tools like Slack CRMs (especially Zoho Bigin) and support platforms.

Preferred Qualifications

Experience in Customer Support or managing technical escalations.
Exposure to platforms like Intercom Zendesk HubSpot or Gorgias.
Experience with international or multi-time-zone customers.

Benefits

What Youll Love About This Role

High ownership and direct impact on revenue retention and customer loyalty.
Opportunity to influence product decisions and customer-facing strategy.
Fast-paced environment with a strong focus on customer success and innovation.
Close collaboration with leadership on strategic accounts and growth initiatives.

Compensation

Competitive salary with performance-based incentives.

Required Skills:

48 years of experience in B2B SaaS in Account Management Customer Success or client-facing strategic roles. Strong understanding of SaaS metrics customer lifecycle and retention mechanics. Exceptional communication negotiation and relationship-building skills. Proven experience managing large or complex accounts. Strong problem-solving and analytical thinking. Comfort using tools like Slack CRMs (especially Zoho Bigin) and support platforms.

About the Role We are seeking an experienced and strategic Senior Account Manager to join our Ahmedabad this role you will own relationships with our highestvalue and most complex customers including wellknown global brands such as Pipedrive TransferGo and Bitcoine. Youll drive adoption retention ...