Associate Desktop Support Specialist
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Job Location:
Zürich - Switzerland
Monthly Salary:
Not Disclosed
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Description
Provides support to users of desktop computers laptop computers tablets mobile communication devices printers and office equipment. Support may be on location or remote. Activities include provisioning installation / set up troubleshooting providing basic training technical guidance and client support on usage of all equipment. Responds to calls regarding system outages troubleshooting and resolving users issues who are on location or working remotely. Strives to meet or exceed Service Level Agreements (SLAs)
Responsibilities
Gains familiarity with Desktop Support concepts practices and methodologies. With guidance learns to perform Desktop Support duties including:oInstalling and configuring basic workstation hardware and softwareoEnsuring system connectivityoProviding first-line user supportoTroubleshooting hardware software and connectivity issuesoAssisting with installation and update of anti-virus software and with decontamination of infected systemsoAssisting with user moves including de-installation and re-installationoAssisting with desktop laptop and printer break-fix servicesoGathering and recording systems inventory data. Learns and complies with the companys desktop peripheral and related connectivity and security policies and procedures. Learns how actions impact SLAs. Assists with special projects as assigned.
Qualifications
Diploma or equivalent work experience required. Minimum of 0-2 years of relevant experience or equivalent combination of education and experience in Desktop Support. Good business English skills (Written and spoken).
Provides support to users of desktop computers laptop computers tablets mobile communication devices printers and office equipment. Support may be on location or remote. Activities include provisioning installation / set up troubleshooting providing basic training technical guidance and client support on usage of all equipment. Responds to calls regarding system outages troubleshooting and resolving users issues who are on location or working remotely. Strives to meet or exceed Service Level Agreements (SLAs)
Responsibilities
Qualifications
Required Qualifications
Required Experience:
IC
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
About Company
Why should you join Diebold Nixdorf? Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure c ... View more
