IT Support Technician CH

WERE HIRING AS A DESKTOP SUPPORT TECHNICIAN AT VEVEY SWITZERLAND!

Excis is a global IT support leader globally driven by innovation and collaboration. Were looking for a proactive Desktop Support Technician to manage hardware software and IT assets across multiple locations. Join us for a rewarding career in a supportive family-like environment where youll look forward to coming to work every day.

Client in 190 countries

6000 Engineers

200 Enterprise Clients

We foster an open friendly and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together we put our people first.

Start your journey with Excis and grow with us!

What Youll Do:

Independently resolve on-site incidents and service requests

Provide VIP user support with professionalism and urgency

Deliver end-to-end Digital Bar / Walk-in centre support including quick-fix and device swaps

Support Boutique IT environments and applications

Hands-on support for POS systems barcode scanners and payment peripherals

Perform meeting room & AV support (Teams Zoom other vendor equipments)

Act as hands-and-eyes support for server / network teams

Manage printer and MFP support including remote support team and vendor coordination

Support PC refresh activities:

o Device stagging testing and replacement

o Planning and end user communication

o Data migration support (where applicable)

o Decommissioning and return of old devices

Ensure accurate CMDB and asset updates during moves changes and refresh

Educate users on self-help options and remote support tools.

Highlight automation opportunities to achieve optimization and efficiency goals.

Collaborate with relevant teams to automate recurring onsite support activities including device management printing meeting room coordination and server support.

Record tickets for every activity performed during routine on-site support operations.

Ensure compliance with service level agreements (SLAs) and key performance indicator (KPI) objectives.

Promote remote resolution to reduce unnecessary dispatch visits

Support local IT project activities and initiatives

Handle escalations

Local stock management

End user trainings and new user induction trainings

What You Need:

Strong troubleshooting and client-side incident resolution skills

2-5 Experience in Desktop Support and VIP support experience preferred

Good understanding of Windows macOS Office 365 ITSM and other workplace applications and tools

Knowledge of HAM processes

Ability to prioritize tasks and manage multiple activities

Strong customer-facing and communication skills

LAN/WAN and server room equipments fundamentals knowledge

Fluent in English and French

Drivers license preferred