Junior IT Support Technician
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Job Location:
Riviera-Pays-d'Enhaut - Switzerland
Salary:
Not Disclosed
Experience Required:
1-3years
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
- Clients in 190 countries
- 6000 engineers globally
- 200 enterprise clients
- Assist senior technicians through hands-on on-site support activities
- Handle incidents and service requests with guidance or following SOPs
- Perform PC and mobile device staging (imaging enrolment tagging testing)
- Support laptops desktops iPhones iPads and other workplace devices
- Conduct routine meeting room and AV device check
- Install software when remote installation is not feasible
- Perform basic CMDB / asset updates during deployments and replacements
- Support printer-related basic issues
- Escalate complex issues with proper documentation
- Follow defined processes and SOPs consistently
- Demonstrate willingness to learn new tools technologies and support models
Requirements
- Foundational troubleshooting and problem-solving abilities
- Basic understanding of endpoint hardware peripherals and mobile devices
- Basic understanding of Windows macOS Office 365 ITSM and other workplace applications and tools.
- Awareness of HAM concepts (asset tagging CMDB updates)
- Good customer service and communication skills
- Ability to follow instructions SOPs and security guidelines
- Familiarity with ITIL concepts is a plus
- Flexible shift readiness
- Fluent in English and French
- Drivers license preferred
Benefits
- Continuous learning and skills development opportunities
- Exposure to enterprise environments modern IT tools and cloud technologies
- A supportive culture that values people performance and growth
- Opportunities to work with global teams
Required Skills:
What You Need Foundational troubleshooting and problem-solving abilities Basic understanding of endpoint hardware peripherals and mobile devices Basic understanding of Windows macOS Office 365 ITSM and other workplace applications and tools. Awareness of HAM concepts (asset tagging CMDB updates) Good customer service and communication skills Ability to follow instructions SOPs and security guidelines Familiarity with ITIL concepts is a plus Flexible shift readiness Fluent in English and French Drivers license preferred
Company Industry
Accounting
Key Skills
- Change Management
- API
- ABAP
- Facility Management
- Games
- Claims
About Company
Our History Founded in Belgium in 2001 as an IT services company, Excis expanded across Europe and established it’s HQ in the UK. The delivery of 24/7 support was followed by the provision of end-to-end solutions, including IT and audiovisual design, installation and servicing. Exci ... View more
