Client Support Analyst (Geneva, Hybrid)

Client Support Analyst (Geneva Hybrid)

Summary:

GTreasury is the leading innovator of integrated SaaS treasury and risk management solutions for the digital treasurer. Developed using the latest technology GTreasury helps empower organizations on their path to strategic treasury by enabling total visibility into their cash liquidity payments and financial risk management. With enterprise clients spanning North America EMEA and APAC GTreasury is headquartered in Chicago with offices in London Zurich Sydney and Manila.

GTreasury is currently looking to hire aClient Support Analyst to join our growing global team. The role will act as the primary line of support for our treasury management software customers and play a critical role in bringing resolution to issues and questions in a quick and professional this role you will work closely with other teams across the business including our Technical Operations Product Management Sales & Account Management and Implementation teams to resolve issues and deliver solutions to the the last point of escalation before an issue is escalated to the Development Operations team for assistance the Client Support Analyst role will provide you with unparalleled insights into the financial risk management practices of the regions leading companies and allow for the practical application of your finance and treasury knowledge.

What You Will Do:

• Act as Tier 1 support for all client related issues (both internal and external)
• Efficiently and competently troubleshoot and resolve issues in a timely manner
• Work with teams of Account Managers Solutions Team members and DevOps if issues are complicated and require internal resources in order to resolve.
• Loading of client static data into the client specific databases i.e. Banks Accounts General Ledger Chart of Accounts Entities etc.)
• Creation of License and SQL Database for new client implementations
• Maintain Master GTreasury Single Solution SQL Database inclusive of balance reporting maintenance
• Manage RSA and Symantec set up and credentials
• Basic Client Report Creation using Izenda Reporting Tool
• Troubleshooting of Powershell Scripts
• New Implementation Account Analysis Configuration
• Troubleshooting Payment Format/Extract Issues
• Troubleshooting Connectivity Issues (both inbound and outbound)
• Troubleshooting Alliance Lite 2 Issues
• Assist Solutions Team on getting client over the line in order to handoff to Tier 1 Support

Knowledge & Previous Experience:

• Experience working in technical customer service or technical environments supporting complex software solutions preferred
• Strong understanding of financial theory treasury banking or accounting practices preferred
• Experience supporting application for a large-scale SaaS software provider
• Experience with configuration management tools (RSA/Symantec) is nice to have
• Experience with SQL queries and reporting tools is nice to have
• Sound general technical experience and applicable knowledge

Personal Qualities:

• Strong orientation towards systems process improvement and task automation
• Interpersonal skills to help them nurture client relationships and work with cross-functional teams
• Ability to think critically solve problems and propose solutions
• Self-starter who can independently multi-task efficiently prioritize tasks and drive projects to completion
• Highly organized and able to work in a fast-paced environment
• Meticulous attention to detail and accuracy in work
• Excellent verbal written and interpersonal communication skills

Education Requirements:

• Bachelors degree in Accounting Finance or related field preferred

• Enrollment in CFA CTP or other professional program a plus

What You Will Get:

• Impact & Growth: Youll play a critical role in enabling one of the fastest-growing businesses at the intersection of enterprise SaaS and digital assets. With Ripples recent $1 billion acquisition of GTreasury and aggressive global expansion youll have abundant opportunities for career advancement.
• Work-Life Balance: We understand that fulfillment comes from a healthy balance. Our hybrid work model and comprehensive benefits package support your well-being both inside and outside the office.
• Mission-Driven Work: Help transform how the worlds largest enterprises manage and move money unlocking trapped capital and enabling real-time global payments.
  
• Competitive Benefits: World-class healthcare options retirement contributions professional development reimbursement and much more.
• Collaborative Culture: Work alongside supportive experts who value your contributions and are committed to your success. We believe in empowering our team members through clear career paths professional development programs and a learning-oriented environment.

About GTreasury:

GTreasury is now part of Ripple. Together were transforming how the worlds largest enterprises move manage and optimize liquidity. With over 40 years of treasury management expertise combined with Ripples digital asset infrastructure were helping Fortune 500 CFOs and treasurers unlock idle capital and process payments in real-time. We process approximately $12.5 trillion in payment volume annually for brands like American Airlines Goodyear and Volvo.

At Ripple Treasury we prioritize employee well-being work-life balance and professional growth. We believe happy and fulfilled employees are the key to our success and we provide comprehensive benefits career development opportunities and a supportive culture where you can thrive both personally and professionally.

Ready to take the next step in your career Wed love to hear from you. Apply today and become part of a team that values your potential as much as your performance.

Ripple is an equal opportunity employer committed to building a diverse and inclusive workforce.

Required Experience:

Manager