At Suncorp were passionate about delivering brilliant service and supporting our customers when they need us most. Were looking for an enthusiastic and motivated Assessing Coordinator to join our team someone who can manage complex workflows build strong stakeholder relationships and contribute to a seamless claims process.

As an Assessing Coordinator youll be accountable for managing the assessing workflow from claim lodgement through to vehicle repair. Youll be the key support contact for Assessors Repairers and Customers delivering exceptional service at every step of the journey. Your coordination helps reduce delays and gives customers peace of mind in a challenging time.

We are currently offering 5 month contract roles ending on the 30^th of June 2026.

What youll do:

• Deliver professional and empathetic service to customers assessors repairers and stakeholders
• Coordinate assessment bookings and manage workflows from lodgement through to repair
• Allocate assessments based on claim complexity customer needs and assessor availability
• Maintain accurate and up-to-date information in the Claim Centre system
• Identify and escalate risks sensitive claims or potential fraudulent activity
• Support assessors with administrative tasks
• Respond to inbound call customer queries complaints and requests within agreed timeframes
• Collaborate with internal teams and external partners to drive efficient claim outcomes
• Share performance updates customer insights and process improvement ideas with your leader

What youll bring:

• Proven experience in customer service roles
• Knowledge of general insurance and/or claims is desired
• Strong customer service mindset with empathy and care
• Excellent verbal and written communication skills
• Ability to build trusted relationships with internal and external stakeholders
• High attention to detail and strong analytical skills
• Resilient and proactive approach to problem-solving
• Comfortable working in a fast-paced flexible environment

What we can offer you

Suncorps employee benefits are designed to support empower and reward our people. Some of our benefits include:

• Employee discounts and rewards - exclusive offers on more than 400 of Australias large retailers including Myer David Jones Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Insurance AAMI Shannons Apia and GIO.
• Wellness - We offer a wide range of initiatives to promote our employees health and financial wellbeing. This includes discounts on major brand health insurance as well as discounted gym membership plans for our people.

Its worth noting that specific benefits may vary depending on the role level and location of the employee. For more on our employee benefits Click Here

Why youll love working with us

At Suncorp our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences weve had to become even more customer obsessed innovative and performance driven than ever before.

Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why were here. Caring for others being courageous and doing the right thing underpins everything we do.

Chase the sun apply online today

At Suncorp we believe we are our best when our workforce is as diverse talented and passionate as the communities in which we live and operate and where our people feel included valued and connected. We are passionate about inspiring our people by creating a diverse accessible and inclusive culture offering flexible work career development and internal mobility and building connected relationships amongst our team members and with our customers.

If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace we encourage you to contact for a confidential conversation.

Advertised: 08 Dec 2025 AUS Eastern Daylight Time
Applications close: 19 Dec 2025 AUS Eastern Daylight Time