Network Support Technician
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Job Location:
San Diego, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
Position Title: Network Support Technician
Location: San Diego CA
Clearance Required: Active Top SecretOverview
The Network Support Technician will provide network desktop and on-site technical support for the Portsmouth Naval Shipyard Detachment in San Diego (PNS-DET). This role combines traditional network support duties with hands-on field work desktop support and secure equipment handling in operational Naval environmentsincluding work aboard submarines and pier-side facilities. The ideal candidate has a mix of Help Desk experience switch configuration capability cable handling skills and the ability to operate confidently in tight high-security Navy workspaces.Key Responsibilities
Network Support & Troubleshooting
Location: San Diego CA
Clearance Required: Active Top SecretOverview
The Network Support Technician will provide network desktop and on-site technical support for the Portsmouth Naval Shipyard Detachment in San Diego (PNS-DET). This role combines traditional network support duties with hands-on field work desktop support and secure equipment handling in operational Naval environmentsincluding work aboard submarines and pier-side facilities. The ideal candidate has a mix of Help Desk experience switch configuration capability cable handling skills and the ability to operate confidently in tight high-security Navy workspaces.Key Responsibilities
Network Support & Troubleshooting
- Configure and troubleshoot network switches (Cisco or similar).
- Diagnose communication issues between endpoint devices and switches.
- Update IOS/firmware on switches routers and wireless access points.
- Support installation removal and reinstallation of network equipment during submarine or barge moves.
- Map network drives assign IP addresses configure printers and support network connectivity for users.
- Provide Tier I/II user support for software installs printer setup account access and common workstation issues.
- Utilize ticketing systems for documentation and workflow (Remedy ServiceNow or similar).
- Enable/disable user accounts following established procedures.
- Support end users in a secure military environment with professionalism and clear communication.
- Handle TACLANE devices including key uploads (EKMS) and battery changes.
- Follow all Navy COMSEC handling policieserrors can result in personal consequences.
- Maintain strict policy discipline when managing encryption equipment.
- Install mount label and document wired and wireless equipment in network closets cabinets safes and pier-side locations.
- Assist with copper and fiber optic cable runs (pulling terminating routing).
- Transport equipment tools and materials between PNS-DET sites.
- Support site surveys in accordance with BICSI and Unified Facilities Criteria standards.
- Perform technical tasks aboard submarines and in confined spaces.
- Carry equipment down ladders and maneuver gear in tight quarters.
- Work in close proximity with Navy personnel and contractor teammates.
- Serve as a liaison with Code 109.11 and PNS-DET technical teams.
- Participate in planning for building moves cabling changes or infrastructure modifications.
- Communicate clearly with both technical and non-technical personnel.
- Active Top Secret clearance.
- Hands-on experience configuring switches and troubleshooting network connectivity.
- 13 years of Help Desk/Desktop Support experience.
- Experience using ticketing systems in an IT operations environment.
- Ability to work in tight or confined spaces (submarines).
- Ability to transport and install network equipment.
- Strong communication skills and adaptability to military work environments.
- Familiarity with TACLANE/EKMS devices or other COMSEC equipment.
- Navy DoD shipyard or submarine environment experience.
- Experience conducting site surveys using BICSI standards.
- Fiber/copper cabling installation experience.
- Understanding of basic network security principles.
- CompTIA Security Network or CCENT/CCNA certifications.
Required Experience:
Manager
Key Skills
- Routing Protocols
- Network Support
- Tcp/IP
- LAN
- Computer Networking
- Windows
- WAN
- TCP
- Ethernet
- Cisco Routers
- Juniper
- Troubleshooting
About Company
Conceras has provided consulting services to Federal Government agencies for over 6 years. Competitively priced and proven performance in IT consulting services
