Help Desk Technician
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Job Location:
Stamford, CT - USA
Monthly Salary:
Not Disclosed
Posted on:
1 hour ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Position: Help Desk Technician
Organization: Lovesac
About Lovesac: Lovesac is a direct-to-consumer furniture company known for its modular adaptable and durable Sactionals and Sacs. Founded in 1995 by Shawn Nelson Lovesac follows a Designed for Life philosophy focused on sustainability and customer needs.
Job Responsibilities:
- Provide technical support and troubleshooting for hardware and software issues for internal staff
- Install configure and maintain computer systems and applications
- Respond to Help Desk tickets and prioritize tasks accordingly
- Assist with network setup and maintenance
- Ensure security and privacy of systems and data
- Create documentation and training materials for end-users
Essential Qualifications:
- Minimum of 1-2 years of experience as a Help Desk Technician or in a similar role
- Degree in Computer Science or related field
- Strong knowledge of operating systems networks and technical troubleshooting
- Excellent communication and customer service skills
- Ability to work independently and as part of a team
Desired Experience:
- Experience with ticketing systems and remote support tools
- Certifications such as CompTIA A or Microsoft Certified Desktop Support Technician (MCDST)
Salary & Benefits:
- Salary Range: $35000 - $45000 per year
- Currency: USD
- Benefits: To be discussed during the interview process
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
About Company
Lovesac is a modern furniture company, offering high-quality bean bag chairs, modular sectionals, and accessories in many colors, patterns, and fabrics.
