Team Manager Tech Sales Shaw

What Youll Do & Lead

As a Team Manager youll be at the core of performance motivation and customer success. Youll get to:

Drive Business Outcomes
Lead performance initiatives across productivity utilization sales KPIs attendance attrition and moreensuring the team hits targets and your metrics reflect excellence.

Oversee Operations & Admin Efficiency
Own workforce processes including attendance tracking queue oversight and progressive coaching.

Develop & Empower People
Coach mentor and shape a high-performing team through training feedback and individual development strategies.

Build Strong Relationships
Engage with clients leaders and frontline teamsunderstanding needs resolving concerns and improving service delivery.

Boost Motivation & Performance Culture
Execute recognition strategies initiatives and team programs that keep morale high and performance strong.

Improve Through Data-Driven Insight
Generate actionable plans based on reports analysis and observation to optimize outcomes and support business direction.

Elevate Brand Reputation
Ensure excellence in service quality customer experience and deliverybecoming a standard-setter for Sutherland leadership.

Communicate with Clarity
Prepare clear timely and accurate reports to ensure alignment and informed decision-making at leadership levels.

Qualifications :

What Sets You Up for Success

Were looking for leaders who bring both skill and passion. Youll stand out if you have:

• Experience in Tech Sales
• Bachelors Degree (or equivalent experience)
• Strong leadership presence and decision-making ability
• Excellent communicationwritten verbal and interpersonal
• Customer-centric work ethic and service mindset
• Time-management mastery with ability to balance multiple priorities
• Proactive collaborative team-first attitude
• Internal Candidates:
  • Tenure of at least 12 months
  • Clear DA for the past 6 months
  • FY25 PDP of Exceeds Expectations (4) or Outstanding (5)
  • Completion of TMU Phase 1 required

Additional Information :

Lead the Change. Build Success. Grow with Us.

If youre ready to drive performance enable people to win and grow your leadership career with one of the industrys most dynamic teamswe want to meet you.

Apply now and lets build success together.

Remote Work :

No

Employment Type :

Full-time