Why youll love Softchoice
At Softchoice our purpose is to unleash the potential of people and technology. We believe there is no success without team success. We foster a culture of inclusion and fairness where diverse backgrounds experiences and perspectives are valued. Our goal is to empower every employee with opportunities to grow succeed and make a meaningful impact. Together we work to make life better for our people our customers our partners and our communities.
The impact you will have
As an Inside Sales Representative (ISR) you will support some of Softchoices largest and most diverse enterprise and strategic customers. This role is a critical part of our customer support and growth model balancing customer success with business performance. You will be involved in multiple areas of the customer lifecycle from forecast management to customer integration projects allowing you to directly influence business outcomes and customer satisfaction.
What youll do
Work as part of a unified account team in close partnership with inside and outside sales teams
Research and fulfill quote requests while providing complex reporting and analysis
Manage and maintain customers annuity and renewal business
Stay current on technology trends pricing programs and customer-specific selling processes
Build strong relationships with sales representatives vendors customers and internal teams
Collaborate with cross-functional departments to deliver an exceptional customer experience
Work closely with Account Management and internal stakeholders to support ongoing customer needs
Partner with vendors and technology partners to secure optimal pricing product availability and alternative solutions
Maintain and update non-standardized customer documentation accurately and confidently
Support project-based activities such as forecasting equipment delivery coordinating specialized deliveries and tracking project progress
Collaborate as a team to reduce escalations and proactively mitigate customer risk
Requirements
What youll bring to the table
At least 2 years of B2B customer service or support experience
Experience managing high volumes of customer requests and shared inboxes
Proficiency in Microsoft Office tools including Outlook Word Excel and PowerPoint
Experience in the IT industry is an advantage
Familiarity with Microsoft licensing programs is an advantage
Experience using enterprise reporting tools such as Power BI is an advantage
Experience working with Salesforce is an advantage
Benefits
Benefits
Great Place to WorkCertified company
Premium HMO coverage
Holistic employee experience programs
Rewards and performance incentives
Monthly engagement activities
Career advancement opportunities
Paid referral program
Required Skills:
What Youll Bring to the Table Hands-on experience with applicant tracking systems (ATS) such as SAP SuccessFactors Ability to work independently as well as collaboratively in a team-oriented environment Solid understanding of Human Resources practices particularly in recruitment and talent acquisition Highly organized with the flexibility to adapt in a fast-paced dynamic setting Self-motivated and comfortable working with ambiguity Strong ability to manage multiple priorities and meet deadlines proactively Excellent written and verbal communication skills Ability to handle sensitive and confidential information with professionalism and discretion
Why youll love Softchoice At Softchoice our purpose is to unleash the potential of people and technology. We believe there is no success without team success. We foster a culture of inclusion and fairness where diverse backgrounds experiences and perspectives are valued. Our goal is to empower every...
Why youll love Softchoice
At Softchoice our purpose is to unleash the potential of people and technology. We believe there is no success without team success. We foster a culture of inclusion and fairness where diverse backgrounds experiences and perspectives are valued. Our goal is to empower every employee with opportunities to grow succeed and make a meaningful impact. Together we work to make life better for our people our customers our partners and our communities.
The impact you will have
As an Inside Sales Representative (ISR) you will support some of Softchoices largest and most diverse enterprise and strategic customers. This role is a critical part of our customer support and growth model balancing customer success with business performance. You will be involved in multiple areas of the customer lifecycle from forecast management to customer integration projects allowing you to directly influence business outcomes and customer satisfaction.
What youll do
Work as part of a unified account team in close partnership with inside and outside sales teams
Research and fulfill quote requests while providing complex reporting and analysis
Manage and maintain customers annuity and renewal business
Stay current on technology trends pricing programs and customer-specific selling processes
Build strong relationships with sales representatives vendors customers and internal teams
Collaborate with cross-functional departments to deliver an exceptional customer experience
Work closely with Account Management and internal stakeholders to support ongoing customer needs
Partner with vendors and technology partners to secure optimal pricing product availability and alternative solutions
Maintain and update non-standardized customer documentation accurately and confidently
Support project-based activities such as forecasting equipment delivery coordinating specialized deliveries and tracking project progress
Collaborate as a team to reduce escalations and proactively mitigate customer risk
Requirements
What youll bring to the table
At least 2 years of B2B customer service or support experience
Experience managing high volumes of customer requests and shared inboxes
Proficiency in Microsoft Office tools including Outlook Word Excel and PowerPoint
Experience in the IT industry is an advantage
Familiarity with Microsoft licensing programs is an advantage
Experience using enterprise reporting tools such as Power BI is an advantage
Experience working with Salesforce is an advantage
Benefits
Benefits
Great Place to WorkCertified company
Premium HMO coverage
Holistic employee experience programs
Rewards and performance incentives
Monthly engagement activities
Career advancement opportunities
Paid referral program
Required Skills:
What Youll Bring to the Table Hands-on experience with applicant tracking systems (ATS) such as SAP SuccessFactors Ability to work independently as well as collaboratively in a team-oriented environment Solid understanding of Human Resources practices particularly in recruitment and talent acquisition Highly organized with the flexibility to adapt in a fast-paced dynamic setting Self-motivated and comfortable working with ambiguity Strong ability to manage multiple priorities and meet deadlines proactively Excellent written and verbal communication skills Ability to handle sensitive and confidential information with professionalism and discretion
Job Location:
Monthly Salary:
PHP 112000 - 112000
Posted on:
4 hours ago
Vacancies:
1 Vacancy
