O2C Team Lead Collections

• Manage daily collection activities involving monitoring of teams tasks and provide support in driving the completion of assigned end-to-end billing process.

• Act as first level escalation point for critical issue resolution and ensure that queries concerns and escalations are addressed on a timely manner. Responsible for escalating the issues further as and when necessary.

• Develop strong stakeholder relationship and collaborate with Project Managers internal and external stakeholders to achieve customer satisfaction.

• Provide guidance in the process and maintain an excellent standard of quality work.

• Ensure there is a suitable segregation of duties within the team meeting all control requirements.

• Review the accuracy of the process and recommend elimination of potential risk that may have business and/or financial impact.

• Contribute technical expertise and experience to engage team collaboration address knowledge gaps and improve efficiency.

• Implement strategies based on accurate and meaningful data reports and analysis and/or keen observations.

• Identify and analyze complex issues and recommend solutions or alternatives.

• Lead short term projects and supports medium to long term projects and contribute to long term initiatives planning.

• Lead and/or participate in various governance meetings to discuss operational results issues strategies and solutions to improve teams performance with internal/external stakeholders.

• Conduct performance management activities based on prescribed cadence. These activities may include team meetings coaching sessions and midyear/annual performance review etc.

• Lead manage and execute transition-related activities such as FTE allocation training delivery DTP writing hyper care monitoring and lead/participate in transition governance meetings to ensure successful and timely transition completion.

• Recommends resource planning solutions for changing resource loading and work volumes. May be involved in recruiting activities as needed.

• Sets performance and behavioral expectations.  Conducts regular review provide feedback and coaching and other developmental training and learning opportunity plans to ensure the success of the individuals within the team.

Additional Information :

About AECOM 

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status AECOM benefits may include medical dental vision life AD&D disability benefits paid time off leaves of absences voluntary benefits perks flexible work options well-being resources employee assistance program business travel insurance and service recognition awards.

AECOM is the global infrastructure leader committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities we solve our clients complex challenges in water environment energy transportation and buildings. Our teams partner with public- and private-sector clients to create innovative sustainable and resilient solutions throughout the project lifecycle from advisory planning design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at . 

What makes AECOM a great place to work 

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts youll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills helping you build the career youve always envisioned. Here youll find a welcoming workplace built on respect collaboration and communitywhere you have the freedom to grow in a world of opportunity. 

As an Equal Opportunity Employer we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines. 

Remote Work :

No

Employment Type :

Full-time