Front Office Manager

Brisbane - Australia

Monthly Salary: Not Disclosed

Posted on: 1 hour ago

Vacancies: 1 Vacancy

Job Summary

Be guest obsessed and passionate about team development guest loyalty and have an eye for the little things.
To support smooth and efficient running of the Front Office Operations with a high level of guest service always provided.
Be responsible for creating a Can do Guest Obsessed Culture to support the achievement of key financial & reputational targets.
Lead by example in all Front Office service areas and shifts ensuring your team provide a warm genuine welcome to guests anticipate their needs and go above and beyond to create memorable moments.
Have a genuine passion for bringing out the best and building the capabilities of each team member.
Be deadline driven and ensure the highest standards within your department are achieved.
Attend & host departmental briefings.
Run and actively participate in weekly Front Office meetings respecting the confidentiality of issues which may be discussed formally or informally.
Lead the team by example with impeccable grooming and presentation.
Have a passion for creating exceptional experiences for our guests.
Excellent problem resolution skills along with outstanding communication and active listening skills.
Have Full working rights in Australia

Qualifications :

The ability to work under pressure multitask and think on your feet to quickly resolve issues is required
Have previous experience as Assistant Front office manager/Senior Duty Manager within the hospitality industry.
Strong verbal and written communication skills and pride in personal presentation
A people person who is able to make genuine connections with their colleagues and guests
A genuine passion for customer service with a strong focus on always making our guests feel welcome during their stay
Have previous experience working in a large 4-5 Star property.
Have the availability and flexibility to work a variety of shifts including early mornings and late nights and Public Holidays Monday to Sunday.
Have a sound understanding of OperaCloud HUBoS PABX DrivO Ariel ResaWeb DataWeb ACDC HotelLink & Trust You.
Understanding emergency response procedures & operating systems
Hold a current QLD RSA & First Aid Certificate

Additional Information :

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process you are most welcome to let us know.

Benefits Your Way:

Access to Accor team benefits including global discounts on accommodation and food & beverage.
A supportive and collaborative work environment.
The opportunity to grow and progress your career with Australias largest hospitality employer Accor

Accor has a strong focus on ensuring all of its people feel welcome and feel valued.

This means industry leading training opportunities career planning and benefits such as hotel discounts at over 3500 hotels worldwide global partnership discounts (including Medibank Europcar Samsung and many others) access to ongoing personal development and career progression opportunities performance incentive bonus and so much more.

Additionally our Hotel team are a great mix of fun friendly and industry experts making this a great team to be part of.

Why work for Accor

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.

By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit Do what you love care for the world dare to challenge the status quo! #BELIMITLESS

Remote Work :

Employment Type :

Full-time

Be guest obsessed and passionate about team development guest loyalty and have an eye for the little things.To support smooth and efficient running of the Front Office Operations with a high level of guest service always provided.Be responsible for creating a Can do Guest Obsessed Culture to support...

Be guest obsessed and passionate about team development guest loyalty and have an eye for the little things.
To support smooth and efficient running of the Front Office Operations with a high level of guest service always provided.
Be responsible for creating a Can do Guest Obsessed Culture to support the achievement of key financial & reputational targets.
Lead by example in all Front Office service areas and shifts ensuring your team provide a warm genuine welcome to guests anticipate their needs and go above and beyond to create memorable moments.
Have a genuine passion for bringing out the best and building the capabilities of each team member.
Be deadline driven and ensure the highest standards within your department are achieved.
Attend & host departmental briefings.
Run and actively participate in weekly Front Office meetings respecting the confidentiality of issues which may be discussed formally or informally.
Lead the team by example with impeccable grooming and presentation.
Have a passion for creating exceptional experiences for our guests.
Excellent problem resolution skills along with outstanding communication and active listening skills.
Have Full working rights in Australia

Qualifications :

The ability to work under pressure multitask and think on your feet to quickly resolve issues is required
Have previous experience as Assistant Front office manager/Senior Duty Manager within the hospitality industry.
Strong verbal and written communication skills and pride in personal presentation
A people person who is able to make genuine connections with their colleagues and guests
A genuine passion for customer service with a strong focus on always making our guests feel welcome during their stay
Have previous experience working in a large 4-5 Star property.
Have the availability and flexibility to work a variety of shifts including early mornings and late nights and Public Holidays Monday to Sunday.
Have a sound understanding of OperaCloud HUBoS PABX DrivO Ariel ResaWeb DataWeb ACDC HotelLink & Trust You.
Understanding emergency response procedures & operating systems
Hold a current QLD RSA & First Aid Certificate

Additional Information :

Our commitment to Diversity & Inclusion:

Benefits Your Way:

Access to Accor team benefits including global discounts on accommodation and food & beverage.
A supportive and collaborative work environment.
The opportunity to grow and progress your career with Australias largest hospitality employer Accor

Accor has a strong focus on ensuring all of its people feel welcome and feel valued.

Additionally our Hotel team are a great mix of fun friendly and industry experts making this a great team to be part of.

Why work for Accor

Remote Work :

Employment Type :

Full-time

Key Skills

Office Manager Experience
Hotel Experience
Dentrix
Hospitality Experience
Dental Receptionist
Medical office experience
Office Experience
Dental Office Experience
Front Desk
Guest Services
Hotel Management
Eaglesoft

Apply Now

About Company

AccorHotel

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more

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