Beauty Shop Manager&Product Specialist
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Title: Beauty Shop Manager(Product Sales & Technical Specialist)
Location:NAIROBI
Reporting To:Director
Type: Full-time
1. Role Purpose
To oversee the day-to-day operations of the beauty shop drive product sales manage customer orders provide expert advice on beauty products and ensure excellent customer experience.
2. Key Responsibilities
A. Sales & Customer Service
Welcome customers assess their needs and recommend suitable beauty products.
Explain product benefits usage instructions and expected results.
Upsell and cross-sell products professionally.
Handle customer queries complaints and returns in a timely manner.
B. Shop Management
- Open and close the shop; ensure the shop is clean and well-presented.
- Manage stock levels daily and ensure shelves are always fully stocked.
- Track fast-moving and slow-moving items and advise management.
- Maintain visual merchandising standards.
- Ensure all equipment and displays are in good working condition.
C. Order & Inventory Management
- Receive record and process all customer orders (walk-ins online WhatsApp Instagram).
- Track deliveries follow up with courier services and ensure timely dispatch.
- Conduct weekly stock counts and prepare inventory reports.
- Identify when to reorder and share procurement needs with the owner.
D. Technical Expertise (Product Specialist)
- Understand all beauty products ingredients and skin types.
- Guide customers on correct product combinations routines and safety.
- Stay updated on beauty trends and new product launches.
- Provide basic product demonstrations or mini consultations.
E. Cash & Records Management
- Handle daily sales transactions (cash M-Pesa POS).
- Maintain daily sales logs receipts and end-of-day reports.
- Ensure accurate cash reconciliation.
F. Marketing Support
- Create simple content (videos photos product descriptions) for social media.
- Share promotions new arrivals and beauty tips with customers.
- Assist in growing client loyalty and repeat sales.
Requirements
3. Qualifications & Skills
- Certificate or diploma in Beauty Therapy Cosmetology or a related field.
- 12 years experience in beauty retail or a cosmetic shop.
- Strong knowledge of skincare hair care and beauty products.
- Excellent customer service and communication skills.
- Good computer skills (POS systems inventory apps WhatsApp Business).
- Honest organized reliable and sales-driven.
4. Personality Traits
- Friendly and approachable
- Strong attention to detail
- Passionate about beauty and customer care
- Self-driven and able to work with minimal supervision
Company Industry
Internet Service Providers / Retail Appliances / Electrical and Electronic Equipment
Key Skills
- Sales Experience
- Marketing
- Customer Service
- Communication skills
- Military Experience
- Retail Sales
- Product Demos
- Customer Support
- Product Management
- Product Development
- Unity
- Microscopy
