IT System Administration Journey

WSLCB Vision
Safe communities for Washington State

Mission
Promote public safety and trust through fair administration and enforcement of liquor tobacco cannabis and vapor laws

This recruitment is open until filled. First review of applications will be October 10th 2025please submit an application on or before October 9th 2025.The hiring authority reserves the right and may exercise the option to make a hiring decision at any time. We encourage all to apply as early as possible.

This position is currently eligible to telework.This position will be required to work in the office at least 1 to 2 days per week. This may change based on business needs. There will be some travel required within the State of Washington.

Who we are

The mission of theWashington State Liquor and Cannabis Board(WSLCB) is to promote public safety and trust through fair administration education and enforcement of liquor cannabis tobacco and vapor laws. We search for people who demonstrate a strong work ethic excellence in customer service partnering and teamwork and quality performance.

We want to create a culture that fosters excellence in customer service open and honest communication transparency and accountability data driven decisions and business-initiated process improvement.

Our commitment to DEIB

The WSLCB strives to promoteDiversity Equity Inclusion and Belonging (DEIB)in all aspects of our work. This includes a commitment to our workforce and external stakeholders.

It is our mission to build educate and inspire an inclusive environment that recognizes respects and celebrates diversity in the workplace and in the community we serve. We are committed to maintaining a thriving culture where employees and those we serve feel safe and accepted regardless of education background or beliefs. As a WSLCB team member you will have opportunity to join statewide business resource groups (BRGs) such as Rainbow Alliance and Inclusion NetworkVeteran Employee Resource GroupLatino Leadership NetworkBlacks United in Leadership and DiversityDisability Inclusion NetworkWashington Immigrant NetworkandHawaiians Asians and Pacific Islanders Promoting an Empowerment Network.

The WSLCB Information Technology Services Division is announcing an exciting opportunity for anIT System Administration - JourneyatOlympia WA.This position reports to the Application Team Supervisorin the WSLCBs Information Technology Services Division (ITSD).

This position is part of the Application Team of the Information Technology Services Division of the Washington State Liquor and Cannabis Board (WSLCB). The Application team serves to design develop maintain and support software solutions for the WSLCB that are innovative secure and meet IT industry standards. The Application team consists of the WSLCBs application developers system administrators and data developers.

This position will support the onboarding of a new tax and fee SaaS solution and all integrations. This position will be integral in ensuring the successful deployment configuration and integration of the system in coordination with the vendor during the project phase. The individual must be self-driven and eager to learn the intricacies of the product through observation and training with limited direction during the project phase to facilitate successful transition to operations. This is a permanent position that will support the project and then operational needs of the solution ongoing. This position requires close collaboration with the project team and business teams and will be relied on as the primary point of contact for the application after implementation.

If you have an interest in a System Administrator position we encourage you to apply to be a part of the WLSCB team!

WSLCB provides a modern work environment and excellent benefits including:

• A comprehensive benefits package (including but not limited to Medical/Dental/Vision Long Term Disability Life Insurance etc.)
• Paid Vacation Leave and Holidays
• Tuition Waiver (enrollment in courses at state universities/colleges on a space availability basis - all or a portion of the tuition/fees may be waived for state employees)
• Tuition reimbursement (courses taken with prior approval in order to further employees career development with the WSLCB)
• Training and career development programs (including online courses and LinkedIn Learning)
• A healthy work/life balance (this may include flexible/alternative work schedules and telework/remote work opportunities when possible)
• Employee Assistance Program - confidential program created to promote the health safety and well-being of public service employees
• Generous wellness program (we offer reimbursements for certain fitness related activities)
• Onsite exercise facility (for employees working at WSLCB Headquarter Building in Olympia)
• Infants at Work Program to promote parent and infant bonding parental well-being and healthy infant development. Depending on your job duties work location and supervisor approval eligible employees who are new mothers fathers or legal guardians can bring their infant (six weeks to six months) when they return to work.
• Free parking

Some of the duties you will perform are:

• Configure applications for agency and external use cases.
• Monitor agency applications for performance and uptime.
• Respond to application incidents with timely resolution.
• Identify and assign customer priority to incidents and requests to ensure alignment with agency expectations.
• Work with customers to ensure adherence to agency standards.
• Extend COTS/SaaS applications with additional modules to enhance functionality to meet business needs.
• Unit test all application and configuration changes and ensure alignment with division Quality Assurance processes.
• Solicit and receive quotes for necessary licenses and support for applications under administration within the division guidelines.

• Perform administration of application access via AD security group. Update application configurations not using AD as the sole method of granting access.
• Proactively escalate and investigate any perceived threat to the administered applications security.
• Research and grow scripting skills to automate repeated manual tasks.
• Keep up with system administration best practices and propose implementation of these ideas to the systems being administered.
• Work with customers their managers and product managers to understand business needs of the applications.
• Participate in the development and execution of agency disaster recovery plans and take proactive steps to ensure business continuity.
• Surface software life expectancy early to inform application and product roadmaps from the technical perspective.
• Document established protocols and train both IT and end user staff in proper use of the applications under administration.
• Support and enhance the collaborative platform by exploring and executing a solution to migrate from SharePoint 2013 to more secure and intelligent alternatives such as Microsoft 365. This should address the current and future use cases of both existing and upcoming products.
• Manage the ESRI ArcGIS Enterprise Server and ArcGIS applications for ongoing maintenance and improvement. Work with customers to uphold and enhance map data.
• Support the enterprise content management system such as Laserfiche. Monitor and maintain the Laserfiche workflow to ensure accurate data upload from the clients.

Required Qualifications:

Experience for required qualifications can be gained through various combinations of formal professional employment and educational experience. See below for how you may qualify.

Option 1:

Four (4) years of demonstrated experience in software administration and support.

AND

The above experience should include progressive experience and demonstrable knowledge in following areas:

• Scripting languages such as PowerShell or Python.
• Active Directory and security group administration.
• Technical troubleshooting in a time-bound environment.
• Data reporting using Microsoft reporting tools including SSRS and/or PowerBI Reports.
• Platform level support such as troubleshooting workflow enhancement custom configuration vendor upgrades and system integration.
• Supporting users in Organizational Change Management (OCM) through customer support throughout IT system replacement efforts.
• Demonstrating the ability to rapidly learn configure extend and train end users on software which is new to the portfolio.

Option 2:

An Associates degree in Computer Science IT or closely related field; OR completion of two (2) year accredited vocational training program in IT or related program.

Two (2) years of demonstrated experience in software administration and support including experience listed above.

Option 3:

A Bachelors degree or higher in Computer Science IT or closely related field. This should include the knowledge and experience listed above.

Preferred/Desired Qualifications:

• Prior experience with RSI GovPremier or similar SaaS GAAP compliant solution.
• Applied experience in the design of user interfaces and the design creation and organization of site collections that support the individual business units of the agency.
• Experience working with business users and managers to document and analyze processes that will be automated.
• High-level understanding of SQL Server concepts such as permissions maintenance jobs and database configuration items to improve SharePoint performance.
• Experience working in the Azure environment for both administration of users and identification of cost saving opportunities.
• Experience administering and supporting users in the ESRI ArcGIS Enterprise environment.
• Experience in release candidate creation quality verification deployment and success monitoring in a DevOps environment.
• Ability to communicate clearly with technical and non-technical audiences. Professional and courteous in all interactions great interpersonal skills.

1. Completed online application.
2. Current Resume.
3. Letter of Interest describing how you meet the specific qualifications for the position.
4. Three professional references to include a current or recent supervisor with email addresses and phone numbers.
5. Attachyour unofficial transcripts if you meet the qualifications based on IT/Computer Science or related degree.