Customer Support Specialist ll Omnichannel

Role Details

Type of Support: Omnichannel (Phone email chat)
Contract Type:Full time
Training Schedule: TBD
Work Schedule:TBD
Work type and Location:Hybrid - Metro Manila
Expected Start Date:October 30 2025

About Us

Crescendorepresents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations delivering results that scale and support that never sleeps.

More than that Crescendo is about people. We dont just connect talent with opportunitywe create a place where careers grow ideas thrive and people are empowered to make an impact.

Join us at Crescendo and lets build the future of customer experience together.

The Role

Do you like helping othersPartnerHero is looking for talented folks to join our Customer Support teams to support a fashion brand with Excel proficiency required. We have a range of opportunities available for people who have built a career in the customer support space and those looking to break into the industry. We are interested in matching your unique skills experience and interests with one of our many Partners across a variety of industries including Edtech eCommerce Fintech Health and Wellness and more. As a PartnerHero employee youll have the support you need to develop and grow your career.

The reason you join wont be the reason you stay.

What Youll Do:

• Provideexcellent friendly and positive customer service via email chat and/or phone
• Helping customers solve problems with solid troubleshooting reading comprehension and problem-solving skills
• Analyzerecurring customer issues and create insight reports to help our Partners make their businesses better
• Savvy with web computer and smartphones
  Able to work independently and collaboratively
• Ensurepersonal and team KPIs are met
• Identifyand proactively own areas for improvement in customer careprocesses
• Partnerwith the E-commerce team to forecast inbound volume and optimize scheduling accordingly
• Collaboratewith PR & Social Media team in influencer media outreach
• Supportthe Retail teams to troubleshoot any problems they might have
• Ensureservice levels are met across all channels (phone email and chat)
• Owncustomer care policies to optimize our customers experience
• Establishnew processes to monitor and improve the quality of interactions
• Collaboratewith the Warehouse Logistics and other relevant departments to drive resolutions for customers and improve established processes
  

What We Expect From You:

• Advanced (C2) English Level; spoken and written
• 2 years of customer service experience: preferably supporting customers via phone email and chat
• Passion for creating exceptional customer experiences and an ability to use challenging situations as an opportunity to exceed customer expectations
• Value PartnerHero Values: Be Humble Take Ownership Embrace Growth Manifest Trust and Care for Others
• Ability to thrive in a dynamic and evolving environment - must be adaptable
• Ability to properly understand and convey tone via written communications
• Creative problem-solving skills
• Loads of empathy - you genuinely care!
• Proactive attitude and ability to work with limited supervision
• It would be a plus if you love clothes
  

What Youll Get In Return:

• Hybrid working arrangements
• Competitive Base Salary
• Attractive benefits package including medical dental and vision options that are applicable per country of residence for all our full-time employees
• Access to free posture-based fitness workouts from home paidSabbatical Leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions mentorship and opportunities for cross-functional development

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. Theyre the standards we hold for ourselves our partners and each other.

• Care for others: Empathy is a key driver. When people thrive so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks sharpen your edge go forward.
• Manifest trust: Trust is our currency. Earn it daily protect it fiercely and let it fuel whats next.
• Take ownership: Bold choices with integrity at the corethats how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others lift others keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity inclusion equity and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodationsfor qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process please contact .

PRIVACY NOTICE

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendos privacy program including your rights and options for managing the personal data you submit to us please visit our Privacy Center here.