Customer Service Representative (Junior) | Mid-shift | WFH

Staff Domain Inc.

Job Location:

National Capital Region - Philippines

Monthly Salary: PHP 30000 - 35000

Experience Required: 3years

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Setup and Location: WFH

Employment Type: Full-time

Work Schedule:

Day	Dubai (UAE) Time	Philippines Time	Notes
Sunday	10:00 AM 7:00 PM	2:00 PM 11:00 PM	Same day
Monday	2:00 PM 9:00 PM	6:00 PM 1:00 AM (Tue)	Ends next day
Tuesday	2:00 PM 9:00 PM	6:00 PM 1:00 AM (Wed)	Ends next day
Wednesday	2:00 PM 9:00 PM	6:00 PM 1:00 AM (Thu)	Ends next day
Thursday	2:00 PM 9:00 PM	6:00 PM 1:00 AM (Fri)	Ends next day
Friday	OFF	OFF
Saturday	10:00 AM 7:00 PM	2:00 PM 11:00 PM	Same day

Ready to do work that actually excites you

We are seeking a personable Customer Service Representative to join our online tutoring team. The role will require handling initial and after-sale enquiries assisting with lesson scheduling and upholding/explaining our company policies in a courteous and professional manner. The ideal candidate will have exceptional customer service skills and ability to foster positive relationships with clients.

What Youll Do

Youll be the kind of person who:

Respond to customer inquiries promptly and professionally via email chat and phone.
Assist customers with initial enquiries providing information about our tutoring services pricing and tutors availability.
Provide technical support to customers as needed guiding them through our platform assisting with payments and troubleshooting any issues they may encounter.
Update customer bookings at their request and in line with our policies.
Liaise with tutors to coordinate and support with scheduling.
Proactively follow up with customers to ensure satisfaction.
Collaborate with other team members to continuously improve overall customer satisfaction response times and resolution rates.
Monitor and categorise conversations between Tutors and Parents/Students ensuring that required actions have been taken and standards are met.
Document customer interactions transactions and feedback.
Acknowledge and resolve customer complaints in a timely and professional manner.

Requirements

What You Bring

Were looking for someone who:

Bachelors degree in Business Communication Marketing or a related field is preferred.
Exceptional communication and interpersonal skills with a friendly and professional demeanour.
English speaker with excellent written and verbal communication skills.
At least 3 years of experience in customer service customer success or similar roles.
Preferrably at least 3 years of experience in customer service/customer success
Proficiency with computer systems and familiarity with online booking systems or CRM software.
Ability to work independently and collaboratively as part of a remote team.
Strong Numerical Skills: Ability to calculate total costs apply percentage discounts and convert between timezones.
Nice to have - Familiarity with the British Education System

Personal Attributes:

Friendly and engaging: fosters a positive relationship with our clients showing sincere empathy and the genuine interest to help them with their scheduling needs.
Open to candid feedback and communication: receptive to constructive input and actively communicates with colleagues to help improve everyones performance and the company advance.
Commitment to continuous improvement: willing and eager to learn and grow professionally.
Long-term working relationship: committed to building a stable and long-lasting partnership.
Responsible and trustworthy: takes ownership of tasks and demonstrates reliability and integrity in all actions.
Familiarity with the British Education System: preferably has a background/experience within the British education system.

Benefits

Why Youll Love Working Here

HMO Dental and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents)
Paid Leaves: Birthday Vacation Medical and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary)
Employee Engagement Activities: Year-End Party Family Day Team Building and more!

Lets Talk

If youre thinking this sounds like meit probably is. Click apply. We cant wait to meet you.

Required Skills:

Requirements/Qualifications: Bachelors degree in Business Communications or related field is preferred. 1-3 years of experience in customer service preferably in an inbound call center environment. Strong phone communication skills and the ability to handle customer inquiries professionally. Proficiency in using customer service software and order processing tools. Strong problem-solving skills and ability to handle call escalations effectively. Excellent organizational skills and attention to detail. Ability to work well under pressure and in a team-oriented environment. Strong time management skills to ensure timely responses to customer needs. Additional Job Details: Set-up and Location: Onsite Ortigas- Pasig Work Schedule: 6:00AM to 3:00PM (AU QLD) 4:00AM to 1:00PM (PH) Employment Type: Full-time All interviews and other hiring requirements are done virtually or through video calls or emails.

Setup and Location: WFHEmployment Type: Full-timeWork Schedule:DayDubai (UAE) TimePhilippines TimeNotesSunday10:00 AM 7:00 PM2:00 PM 11:00 PMSame dayMonday2:00 PM 9:00 PM6:00 PM 1:00 AM (Tue)Ends next dayTuesday2:00 PM 9:00 PM6:00 PM 1:00 AM (Wed)Ends next dayWednesday2:00 PM 9:00 PM6:00 PM ...