Customer Service Agent
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Job Location:
Manila - Philippines
Monthly Salary:
PHP 37600 - 37600
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
This is a remote position.
- Mondays to Fridays 9:00 am to 5:00 pm
- Client timezone: Central Time
- Respond to customer inquiries via email and phone in a timely and professional manner.
- Handle inbound calls initially answered by AI and return calls to ensure client satisfaction.
- Schedule quality assurance calls and obtain signed bills of lading from clients.
- Conduct confirmation calls for pickup times based on driver updates.
- Monitor AI-handled emails and respond to client communications as needed.
- Listen to customer complaints attentively identify the root cause and provide solutions that satisfy clients while minimizing company costs.
- Maintain accurate records of customer interactions and follow-up actions.
- Collaborate with team members to ensure seamless communication and high service standards.
Requirements
Fluent in English (reading writing and speaking).
Strong phone and email communication skills.
Empathetic patient and capable of managing challenging client interactions.
Ability to listen carefully and resolve issues effectively with minimal cost impact.
Highly organized and able to manage multiple tasks simultaneously.
Experience in customer service call centers or administrative roles is preferred.
Comfortable working in a team-oriented fast-paced environment.
Benefits
Independent Contractor Perks:
- HMO coverage for eligible locations
- Permanent work from home
- Immediate hiring
- Steady freelance job
Please note that since this is a permanent work-from-home position and an Independent Contractor arrangement the candidates must have their own computer and internet connection. They will handle their benefits and taxes. The professional fees are at hourly rates and the rate depends on your performance in the application process.
Required Skills:
Fluent in English (reading writing and speaking). Strong phone and email communication skills. Empathetic patient and capable of managing challenging client interactions. Ability to listen carefully and resolve issues effectively with minimal cost impact. Highly organized and able to manage multiple tasks simultaneously. Experience in customer service call centers or administrative roles is preferred. Comfortable working in a team-oriented fast-paced environment.
Company Industry
Architecture and Planning / Interior Design
Key Skills
- Corporate
- Lighting
- Marketing & Advertising
- Back Office
