Disability Management Specialist

Key Responsibilities

Disability Case Management

• Coordinate and manage non-occupational disability cases from initial claim through resolution.
• Liaise with employees medical providers insurance carriers (e.g. STD/LTD providers) and internal stakeholders to support timely claim decisions and interventions.
• Ensure all documentation is accurate complete and maintained in a confidential manner.
• Along with HR Director Shared Services AIM representative and facilitation on the disability governance with insurance carriers and review of SLA performance.

Return-to-Work (RTW) Coordination

• Develop and oversee individualized medically supported return-to-work plans for employees returning from non-occupational leaves.
• Identify suitable accommodations in collaboration with managers and healthcare providers under the duty to accommodate provisions of the law.
• Monitor progress and adjust RTW plans as needed based on medical updates and business needs.

Compliance & Best Practices

• Ensure all processes align with federal and provincial human rights privacy and accessibility legislation.
• Keep up to date with evolving disability and accommodation legislation and group benefits policies.
• Support internal policy development and contribute to disability management program enhancements.
• Training design and implementation for the HR Community and management on Disability best practises and process.

Stakeholder Engagement

• Act as a resource for HR managers and employees by providing guidance on disability leave procedures and accommodation strategies.
• Facilitate clear and compassionate communication between all involved parties.
• Promote early intervention strategies and employee well-being initiatives.

Qualifications :

• Post-secondary education in Disability Management Human Resources Occupational Health Health Sciences or a related field.
• Certification as a Certified Disability Management Professional (CDMP) or Certified Return to Work Coordinator (CRTWC) is an asset.
• 35 years of experience managing non-occupational disability cases (STD LTD) in a corporate or industrial environment.
• Experience working with third-party disability insurance providers and employee benefits programs.
• Strong knowledge of Canadian human rights and privacy laws as they relate to disability and accommodation.
• Excellent case management organizational and documentation skills.
• Strong interpersonal and communication skills with the ability to handle sensitive matters with empathy and discretion.
• Proficiency in Microsoft Office and case management systems.
• Bilingual (French/English).
• Ability to connect and build relationships with all stakeholders.

Additional Information :

• A competitive salary other benefits
• Group Insurance & RRSP Program
• Events organized by the company throughout the year
• Dynamic and rewarding work environment - work on important and meaningful projects while having fun!

Remote Work :

No

Employment Type :

Full-time