IT Service DeskHelpdesk DesktopInfra

Manila - Philippines

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

Job description:

Experience: 3 Yrs

Location: Taguig 1634 Metro Manila

Mode: Full time contract long term minimum 1 Year

Working Days: Mon to Fri 8 hrs 1hr break

Role: Service Desk - IT Infrastructure field support

Number of Positions : 2 (Korean speaking)

Expected Start Date: Oct 2025

L1 Customized JD:

Three to four (3-4) years experience providing IT Infrastructure field support which includes troubleshooting hardware software operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.

Basic understanding of PC hardware set-up and configuration.

Skilled in desk side support and PC break/fix including basic administration of Windows O/S and MAC OS.

Basic knowledge of Active Directory Messaging User Profile Administration including Remote Troubleshooting Installation and Uninstallation of applications etc. is a must.

Should have worked as a Technical Support Executive / System or Network Administrator & acquired hands-on experience in the above areas in large & complex setups.

Knowledge of Microsoft based operating systems with emphasis on Windows X (i.e. Win10 Win7)

Experience with using and troubleshooting Outlook within a network environment (permissions calendar sharing delegation Windows laptop & Mac books Desktop MFD Mobile & Tablets)

Experience with using and troubleshooting Microsoft Office with emphasis on MS Word MS Excel and MS PowerPoint.

Good written and oral communications skills with clients and management as well as people skills.

Ability to work with deadlines and complete tasks on-time.

MCP and ITIL certification would be desirable but not mandatory

Knowledge and experience of ticketing tools ( ServiceNow / Remedy etc.)

Non-Technical

Good Customer management skill

Good in oral and written communication

Able to interact and work with customer at different levels.

Self- Driven and result oriented.

Really passionate about the work

Local language knowledge is preferred

Fluent in Mandarin/ Korean/ Japanese ( Language Skills )

Be good at Read & Write in English.

Language is mandate: Korean (Required)

If interested or any references please share your updated resume to with subject line "IT Service Desk-PH"

Required Skills:

IT support Desktop Hardware Service Desk Help Desk Engineer Technician

Job description: Experience: 3 YrsLocation: Taguig 1634 Metro ManilaMode: Full time contract long term minimum 1 Year Working Days: Mon to Fri 8 hrs 1hr breakRole: Service Desk - IT Infrastructure field supportNumber of Positions : 2 (Korean speaking)Expected Start Date: Oct 2025 L1 Customized JD:T...