- Provide first-level support for hardware software internet connectivity and other technical issues for both head office and branches.
- Troubleshoot and resolve issues related to POS systems printers tablets and other F&B-specific equipment.
- Respond promptly to support tickets and service requests.
- Maintain local area networks (LAN) internet connections routers and VPN access across all branches.
- Monitor system performance and ensure network security uptime and reliability.
- Assist in maintaining servers file-sharing systems and backup processes.
- Maintain an inventory of all IT assets including laptops desktops tablets printers and POS systems.
- Set up and configure new hardware for staff and branches.
- Ensure that all software licenses are up to date and in compliance.
- Implement and monitor basic security measures to protect company data and systems.
- Conduct regular checks for unauthorized access or security breaches.
- Support data privacy compliance and backups.
- Maintain records of support issues solutions and maintenance schedules.
- Provide regular reports on system health incident logs and equipment status to management.
- Help develop IT procedures and user manuals.
Qualifications :
Bachelors degree in Information Technology Computer Science or a related field
Proven experience as an IT Officer IT Support or similar role
Knowledge of computer systems networks servers and basic cybersecurity principles
Familiarity with operating systems (Windows macOS) and common office applications
Strong problem-solving and troubleshooting skills
Good communication and interpersonal skills
Ability to work independently and handle multiple tasks
Additional Information :
What to do next
For this role please submit your resume. There would be an initial screening from our Talent Acquisition Team and a final interview with the Area Manager.
Please do take note that we will only reach out to candidate/s who passed our paper screening.
Send your application now or refer a candidate to us! Thank you very much!
Remote Work :
No
Employment Type :
Full-time
Provide first-level support for hardware software internet connectivity and other technical issues for both head office and branches. Troubleshoot and resolve issues related to POS systems printers tablets and other F&B-specific equipment. Respond promptly to support tickets and service requests. M...
- Provide first-level support for hardware software internet connectivity and other technical issues for both head office and branches.
- Troubleshoot and resolve issues related to POS systems printers tablets and other F&B-specific equipment.
- Respond promptly to support tickets and service requests.
- Maintain local area networks (LAN) internet connections routers and VPN access across all branches.
- Monitor system performance and ensure network security uptime and reliability.
- Assist in maintaining servers file-sharing systems and backup processes.
- Maintain an inventory of all IT assets including laptops desktops tablets printers and POS systems.
- Set up and configure new hardware for staff and branches.
- Ensure that all software licenses are up to date and in compliance.
- Implement and monitor basic security measures to protect company data and systems.
- Conduct regular checks for unauthorized access or security breaches.
- Support data privacy compliance and backups.
- Maintain records of support issues solutions and maintenance schedules.
- Provide regular reports on system health incident logs and equipment status to management.
- Help develop IT procedures and user manuals.
Qualifications :
Bachelors degree in Information Technology Computer Science or a related field
Proven experience as an IT Officer IT Support or similar role
Knowledge of computer systems networks servers and basic cybersecurity principles
Familiarity with operating systems (Windows macOS) and common office applications
Strong problem-solving and troubleshooting skills
Good communication and interpersonal skills
Ability to work independently and handle multiple tasks
Additional Information :
What to do next
For this role please submit your resume. There would be an initial screening from our Talent Acquisition Team and a final interview with the Area Manager.
Please do take note that we will only reach out to candidate/s who passed our paper screening.
Send your application now or refer a candidate to us! Thank you very much!
Remote Work :
No
Employment Type :
Full-time
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