Test IT Dispatch Coordinator L1 PH
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Job Location:
Salary:
Experience Required:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
WERE HIRING FOR IT DISPATCH COORDINATOR L1 PH!
Excis is a global IT support leader globally driven by innovation and collaboration.
Were looking for a proactive IT Dispatch Coordinator L1 PH to quickly respond opening/ownership of tickets/requests daily monitoring/updating and effectively resolving requests received through the helpdesk.
- Client in 190 countries
- 6000 Engineers
- 200 Enterprise Clients
We foster an open friendly and supportive growth-oriented culture where individuals
achievements fuel team success. From solving complex IT challenges to celebrating
wins together we put our people first.
Start your journey with Excis and grow with us!
What Youll Do:
What Youll Do:
- Helpdesk & Ticket Management: Promptly respond to requests open/own tickets monitor and update daily and ensure effective resolution using ticketing systems.
- SLA & Priority Management: Manage request delivery on a first-in first-out basis based on priority ensuring SLAs are consistently met or exceeded.
- Vendor & Stakeholder Coordination: Work with in-house and third-party vendors and collaborate with SDMs Project Coordinators and Team Leads to deliver tasks within agreed costs and timelines.
- Project & Team Support: Operate effectively in a project-based environment demonstrating flexibility teamwork and a strong customer-focused approach.
- Documentation & Reporting: Secure and maintain completed Site Visit Reports (Pre and Post) and perform other assigned duties as required.
Requirements
What Youll Need:
- IT & Technical Support Experience: Proven experience in IT Service Desk and Technical Support with solid understanding of hardware software/applications and networking.
- Communication & Language Skills: Above-average verbal and written communication skills with English proficiency at C1 level.
- SLA & Ticketing Knowledge: Intermediate knowledge of IT SLAs metrics and ticketing tools with the ability to manage and prioritize multiple requests effectively.
- Work Ethic & Behavioral Skills: Able to work with minimal supervision multitask across multiple projects collaborate with internal and external teams and demonstrate accountability and integrity.
- Work Arrangement Flexibility: Amenable to onsite work and shifting schedules including weekends and Philippine holidays in a 24/7 operational environment.
Benefits
Why Join Us:
At Excis your work matters. Youll be part of a dynamic hands-on team where your
technical expertise directly enhances user satisfaction and operational success. We
offer a supportive environment that encourages professional growth continuous
learning and collaboration across diverse technologies. Enjoy competitive
compensation and the chance to contribute to a global IT leader who values innovation
and excellence.
Ready to make a difference and grow your career Apply now to join Excis in
Philippines and be at the forefront of IT support excellence!
Required Skills:
Snow Ticketing Tool Hardware Troubleshooting
Required Education:
Bachelors
Company Industry
IT Services and IT Consulting
Key Skills
- Computer Hardware
- IT Experience
- Mac Os
- Avaya
- Mobile Devices
- Windows
- Help Desk
- IT Support
- Order Fulfillment
- Project Coordination
- Google Suite
- Troubleshooting
About Company
Our History Founded in Belgium in 2001 as an IT services company, Excis expanded across Europe and established it’s HQ in the UK. The delivery of 24/7 support was followed by the provision of end-to-end solutions, including IT and audiovisual design, installation and servicing. Exci ... View more
