Head, Product and Technology

Defining Product & Technology Strategy Vision and Roadmap Define and execute the banks product and technology strategy in alignment with its vision mission and strategic goals. Align stakeholders around a shared vision that integrates customer-centric products with robust secure technology platforms. Develop enterprise IT architecture and product roadmap that balance innovation growth scalability risk management and cost efficiency. Customer & Market Insight Engage closely with customers partners and other stakeholders to understand financial service needs behaviors emerging trends and opportunities in the financial services sector. Translate insights into innovative digital financial products that drive adoption customer acquisition loyalty and revenue growth. Product & Technology Delivery Oversee the end-to-end lifecycle of digital banking products from ideation to launch ensuring seamless integration with core banking systems and delivery channels (mobile USSD POS branches and agent networks). Manage and prioritize product and technology backlogs to ensure timely delivery of high-impact features and solutions. Ensure reliable scalable and secure IT infrastructure with 99.9% uptime for core banking applications digital channels and customer support systems. Manage IT procurement vendor relationships and technology partnerships to deliver cost-effective and high-quality solutions Risk Compliance & Security Ensure products and technology platforms comply with CBN regulations and all applicable internal policies and global standards. Embed fraud prevention data privacy and cybersecurity controls into product design IT systems and customer interactions. Work with Risk Management Internal Control and Compliance teams to mitigate technology and operational risks. Cross-Functional Leadership & Business Support Collaborate with credit operations business development and finance teams to enhance product performance operational efficiency customer experience and revenue growth. Advise the Board and Executive Management on product innovation and technology investments that strengthen the banks competitiveness. Drive strategic initiatives that expand access to financial services improve service delivery and position the bank as a leader in digital microfinance. Build and manage strategic vendors and partner relationships (fintechs telcos agent networks switches and solution providers) to scale products and services.

Behavioural

Achievement (Level 4/4) Analytical Thinking (Level 4/4) Customer Service Orientation (Level 4/4) Entrepreneurship (Level 4/4) Flexibility (Level 4/4) Holding People Accountable (Level 4/4) Intercultural Competence (Level 4/4) Leading and Developing Others (Level4/4) Professional Confidence (Level 4/4) Relationship Building for Influence (Level 4/4) Self-Awareness (Level 4/4) Team Working (Level 4/4) Working Strategically (Level 3/4) Communicating Effectively (Level 3/4)

Technical

Strategy (Level 4/4) Coaching and Mentoring (Level 3/4) Driving Performance (Level 4/4) Market and Regulatory Environment (Level 3/4) Negotiation and Decision-making (Level3/4) Enterprise and Business Architecture (Level 4/4) System Integration (Level 4/4) Software Engineering (Level 4/4) Business Acumen (Level 4/4) Project Management (Level 4/4) Product Management (Level 4/4) Digital Banking/Fintech Knowledge (Level 4/4) Operations Management (Level 4/4)

Educational Requirements Bachelors degree from an accredited university MBA from an accredited university Professional certification in Agile Product Management and IT Service Delivery (ITIL). Professional Requirements Minimum of 10 years progressive experience in product management and technology leadership roles within a Microfinance Bank Digital Bank or Fintech. Proven track record of developing and scaling digital financial products and managing enterprise technology infrastructure