Product Support Specialist - German Speaking
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
SurveyMonkey is the worlds most popular platform for surveys and forms built for businessloved by users. We combine powerful capabilities with intuitive design effectively serving every use case from customer experience to employee engagement market research to payment and registration forms. With built-in research expertise and AI-powered technology its like having a team of expert researchers at your fingertips.
Trusted by millionsfrom startups to Fortune 500 companiesSurveyMonkey helps teams gather insights and information that inspire better decisions create experiences people love and drive business growth. Discover how at .
What were looking for
Youll be joining a collaborative multilingual Customer Support team thats passionate about helping people succeed. Reporting to a supportive manager who values growth and development youll play a key role in delivering world-class service to our diverse global customers. This is an exciting opportunity to use your German and English skills daily solve meaningful challenges and make a real impact on how our customers experience our products. If you thrive on problem-solving learning and working with a team that celebrates different perspectives this role is for you.
What youll be working on
- Helping our customers in both English and German by email chat or phone making sure they feel heard supported and successful.
- Troubleshooting issues and guiding customers to the best solutions while also sharing tips to help them get the most from our products.
- Working closely with teammates and other departments to solve tricky challenges and improve the overall customer experience.
- Spotting opportunities to make things easier whether thats updating resources or suggesting better ways of working.
- Playing a key role in keeping our customers happy and engaged by delivering service thats friendly reliable and solution-focused.
Wed love to hear from people with
- A genuine passion for delivering excellent customer service and creating positive experiences.
- Critical thinking skills and ability to think on your feet while being a quick learner
- Strong communication skills in both spoken and written form with confidence engaging customers by phone email or chat.
- 12 years experience in a customer-facing role ideally within an internet technology or e-commerce environment.
- Flexibility to work across varying shift times to best support our global customers.
- A collaborative mindset eagerness to learn and the ability to adapt in a fast-moving environment.
SurveyMonkey believes in-person collaboration is valuable for building relationships fostering community and enhancing our speed and execution in problem-solving and decision-making. As such you will be required to work from a SurveyMonkey office up to 1 day per week.
#LI - Hybrid
Why SurveyMonkey Were glad you asked
At SurveyMonkey curiosity powers everything we do. Were a global company where people from all backgrounds can make an impact build meaningful connections and grow their careers. Our teams work in a flexible hybrid environment with thoughtfully designed offices and programs like theCHOICE Fund to help employees thrive in work and life.
Weve been trusted by organizations for over 25 years and were just getting started. Our milestones include celebrating a quarter-century of curiosity with 25 acts of giving opening new hubs in Costa Rica and India crossing the threshold of 100 billion questions answered and earning recognition as one of the Most Inspiring Workplaces across North America and Asia.
Our commitment to an inclusive workplace
SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity innovation and the success of our business. We do not discriminate on the basis of race religion color national origin gender sexual orientation gender identity or expression age marital status veteran status disability status pregnancy parental status genetic information political affiliation or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Marketing
- Customer Service
- Communication skills
- Military Experience
- Retail Sales
- Product Demos
- Customer Support
- Product Management
- Product Development
- Unity
- Microscopy
About Company
Easily create surveys and forms with AI and templates for employee and customer feedback, market research, event registrations and more. Get started free.
