Deputy General Manager - Hospitality
Deputy General Manager - Hospitality
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Assist the General Manager with day-to-day operations.
- Assigns duties to HODs to ensure adherence to hotel policies and established operating procedures.
- Provides training to staff and HODs.
- Plays a role in the hotels public relations and promotes the property within the hotel industry local community and trade associations.
- Monitors Guest feedback on Trip advisor etc. and inhouse post-stay surveys.
- Receives and resolves or assists the General Manager in resolving guest complaints and service recovery process.
- Selects or assists in the selection of hotel staff and reviews employee performance.
- Conducts personnel actions such as disciplinary actions and terminations according to the companys code of conduct.
- Maintains accurate records including daily weekly and monthly reports.
- Assisting General Manager during meetings and conducts HOD meetings in the absence of General Manager.
- Adheres to company procedures and regulations as well as standard operating procedures.
- Ensure full compliance to hotel operating controls SOPs policies procedures and service standards.
- Performs daily weekly and monthly property inspections.
- Ensures property grounds and work areas maintained to standard.
- Cover shifts is all departments as scheduled by the General Manager.
- Monitor maintenance progress and FFE (Furniture Furnishings and Equipment) conditions and provide status report to GM.
- Audits on par stock on all areas to make sure that all required hotel supplies are ordered and stocked in advance of need.
- Ensures effective timely and accurate communications flow with regards to hotel policies and procedures.
- Work with minimum supervision
- Management and coordination of staff
- Administration
- Food & Beverage background
- Strong guest relations.
- Relevant Degree/Diploma Hotel and Catering Operations
Employment Type
Full-time
