Specialist SAP Applications - Sales & Distribution

Kuala Lumpur - Malaysia

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Summary

Facilitate the implementation and support of SAP SD
Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify interpret validate and document customer requirements
Map client business requirements processes and objectives; develops necessary product modifications to satisfy clients needs.

General Responsibilities

Support manager in managing day-to-day operating assignments solutioning and projects against operating budgets to ensure efficient usage of resources.
Provide first level global SAP SD support prepare functional specification inclusive of the monitoring tracking of incident and service/change request in meeting service level obligation.
Escalate critical issues/problem to second level support for prompt technical resolution and development on SAP SD.
Prepare review and consolidate countries requests for new developments/enhancements in ensuring a standardized and harmonized process.
Perform implementation of best practices improvements new/change requests from user and ensure conformance with change process.
Assist in testing and deployment/roll out of projects and change requests within timeline and quality deliverables.
Ensure adherence to service level agreement and processes.
Ensure availability of a single point of contact to user for prompt communication.
Act as liaison with client for troubleshooting: investigate analyse and solve SD related problems.
Act as a liaison between the business functions and the technical team.
Provide ad-hoc training and user support as required.
Work self-directed and independently; may act as subject matter mentor to more junior team members.

Functional Knowledge and Skills

Demonstrate knowledge of SAP applications and end-user support preferably in Healthcare FMCG industry.
Experience in implementing and supporting SAP applications.
Understanding of accounting business processes and other SAP integration points.
Ability to understand business processes from a customer perspective.
Demonstrate proficiencies in office productivity tools (e.g. Excel Word and PowerPoint)
Demonstrate fluency in local language and ideally in English both written and spoken.

Work Experience

Minimum of 3 to 5 years of experience in a full cycle implementation as well as in support projects.
Minimum of 3 to 5 years in designing and configuring SD module.
S/4 HANA (upgrade rollout or support) experience is preferable.

Education

Bachelors degree in Computing/Information Technology or its equivalent.

Required Experience:

Unclear Seniority

Job SummaryFacilitate the implementation and support of SAP SDPerform detailed analysis of complex business process requirements and provide appropriate system solutions; identify interpret validate and document customer requirementsMap client business requirements processes and objectives; develops...