Technical Success Manager

Snyk is the leader in secure AI software development helping millions of developers develop fast and stay secure as AI transforms how software is built. Our AI-native Developer Security Platform integrates seamlessly into development and security workflows making it easy to find fix and prevent vulnerabilities from code and dependencies to containers and cloud.

Our mission is to empower every developer to innovate securely in the AI era boosting productivity while reducing business risk. Were not your average security company - we build Snyk on One Team Care Deeply Customer Centric and Forward Thinking.

Its how we stay driven supportive and always one step ahead as AI reshapes our world.

Our Opportunity

Were looking for an empathetic curious and experienced professional to join our Customer Experience Organization to help retain and grow Snyks growing customer base.

Snyk is looking for a Technical Success Manager (TSM) to help customers enable security within their AI Software Development Life Cycle (SDLC) and DevSecOps transformations through the adoption of the Snyk Platform. Youll be a trusted advisor for customers to make change management decisions based on their goals/objectives and data driven analysis. As the technical point of contact you will become the trusted product advisor for our customers identifying strategies which unlock business value expand product adoption resulting in increased customer satisfaction and loyalty.

Youll Spend Your Time:

• Orchestrating a near mid and long-term vision and strategy for the overall customers adoption and realization of value across their Application Security workflows
• Building and fostering trusted relationships with leaders from our customers engineering and security organizations
• Designing and executing customized onboarding programs helping customers achieve their security program goals through the use of Snyks suite of products
• Mobilizing internal and external resources to remove barriers to adoption
• Advocating internally for the needs of your customers working proactively with Sales Product Support and other teams to identify expansion opportunities and mitigate risks
• Preparing and facilitating business review meetings training sessions product feedback/roadmap reviews and other strategic customer interactions

What Youll Need:

• Experience leading technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion
• 5 years of experience in a customer-facing role engaging with customer executives technologists and/or partners to solve business problems with advanced technologies
• A passion for technology and are looking for an opportunity to learn about AI developer workflows and AppSec
• The ability to demonstrate working knowledge of Developer or Application Security tools (e.g. GitHub Jira Jenkins VScode)

• Experience working closely with highly technical customers within the Enterprise (Fortune 100)
• Exceptional organization and time-management skills and are able to effectively manage across competing priorities
• To be an effective and influential communicator with a range of personas (from end user to executive); you can facilitate challenging discussions and are adept at handling objections
• To thrive in a collaborative fast-paced environment and as a part of a results oriented team
• Experience with DevOps tooling
• Experience with scripting and digital program transformation will be helpful in this role

Wed be Lucky if You:

• A developer background or any kind of experience with coding and/or AI
• Prior experience in a direct or matrixed role leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
• A strong background in working with sales organizations or part of sccount teams
• Have a history of problem solving and innovation developing technology programs and working across customer organizations
• Possess a Bachelors Degree in science technology engineering math business or equivalent experience
• Like the sound of this role but are not totally sure whether youre the right person do apply anyway. We are always looking to network with people interested in working at Snyk.

#LI-WR1

We care deeply about the warm inclusive environment weve created and we value diversity we welcome applications from those typically underrepresented in tech. If you like the sound of this role but are not totally sure whether youre the right person do apply anyway!

About Snyk

Snyk is committed to creating an inclusive and engaging environment where our employees can thrive as we rally behind our common mission to make the digital world a safer place. From Snyk employee resource groups to global benefits that help our employees prioritize their health wellness financial security and a work/life blend we aim to support our employees along their entire journeys here at Snyk.