Customer Success Manager, Health Systems (Southern Region)
Customer Success Manager, Health Systems (Southern Region)
Posted on :
08-10-2025
Employer Active
1 Vacancy
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Monthly Salary
$ 85000 - 128000
Vacancy
1 Vacancy
Posted on :
08-10-2025
Job Description
About Lyra Health
Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care published more than 20 peer-reviewed studies and delivered unmatched outcomes in terms of access clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyras transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower the only fully integrated AI-powered platform combining the highest-quality care and technology solutions.
About the Role:
Bend Health a Lyra Health Company is looking for a Customer Success Manager who is energized by engaging with customers building relationships strategy and overall delivering results.
You should be highly organized detail-oriented and resourceful. This role will be a great fit for you if you are a doer; you are passionate about making a difference comfortable with ambiguity and are naturally collaborative.
This role is fully remote with some customer travel (20%). Candidates must be physically located within the Southern Region of the United States due to travel requirements.
Responsibilities
- Serve as the primary relationship owner for our health system partners maintaining regular contact with the customers benefits team members and other key stakeholders
- Partner with marketing to develop and deliver engaging campaigns and workshops for your customers
- Produce and regularly communicate customer reports
- Collaborate internally with teams such as product clinical data science legal and others to effectively resolve customer requests and issues
- Contribute to product roadmap planning providing an important customer and patient voice and champion new product offerings with your customers
- Leave customers feeling supported and delighted after every interaction such that they renew with Bend each year
- Take ownership of referral volume for each of your customers ensuring you exceed referral targets.
Qualifications
- 5 years experience in customer success/ or a related field ideally in the area of health systems / health plans / Healthcare
- Excellent communication skills-both verbal and written with an emphasis on quickly gaining trust
- Ability to innovate and creatively solve problems in a highly collaborative manner
- Strong project management skills and a demonstrated ability to work successfully on cross-functional teams
- Ability to prioritize and balance multiple customers
- Strong relationship building skills; proven experience working with and influencing key decision makers (including executive level) and balancing the needs of internal and external stakeholders
- Intellectual curiosity and self-awareness to identify knowledge gaps or development areas; ability to apply learnings and adapt to new situations
- Ability to thrive in a fast environment - take initiative prioritize problem solve and deliver
- Willingness to travel (20%)
$85000 - $128000 a year
As a full-time Customer Success Manager Health Systems you will be employed by Lyra Health Inc. The anticipated annual base salary range for this full-time position is $85000 to 128000. The base range is determined by role and level and placement within the range will depend on a number of job-related factors including but not limited to your skills qualifications experience and location. This role may also be eligible for discretionary bonuses.
Annual salary is only one part of an employees total compensation package at Lyra. We also offer generous benefits that include:
-Comprehensive healthcare coverage (including medical dental vision FSA/HSA life and disability insurances)
-Lyra for Lyrians; coaching and therapy services
-Equity in the company through discretionary restricted stock units
-Competitive time off with pay policies including vacation sick days and company holidays
-Paid parental leave
-401K retirement benefits
-Monthly tech allowance
-We like to spread joy throughout the year with well-being perks and activities surprise swag free food regular community celebrationand more!
We cant wait to meet you.
We are an Equal Opportunity Employer. We do not discriminate on the basis of race color religion sex (including pregnancy) national origin age disabilitygenetic information or any other category protected by law.
By applying for this positionyou acknowledge thatyourpersonal informationwill be processed as pertheLyra HealthWorkforce Privacy Notice. Through this application to the extent permitted by lawwe will collect personal information from you including but not limited toyour name email address gender identity employment information and phone number for the purposes of recruiting and assessing suitability aptitude skills qualifications and interests for employment with may also collect information about your race ethnicity and sexual orientation which is considered sensitive personal information under the California Privacy Rights Act (CPRA)and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntaryand if you provide it you consent to Lyra processing it for the purposes as described at the point of collection for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information please use the Limit the Use of My Sensitive Personal Informationform. This information will only be retained for as long as needed to fulfill the purposes for which it was collected as described above. Please note that Lyra does not sell or share personal information as defined by the of the United States for example in the EU Switzerland and the UK you may have the right to request access to or a copy of your personal information including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal exercise your data privacy rights outside of the United States please contact.For more information about how we use and retain your information please see ourWorkforce Privacy Notice.
Required Experience:
Manager
Employment Type
Full-Time
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