Customer Success Manager (CSM)

Boston, NH - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

About Us

Boston Venture Studio founded by Paul English (co-founder of Kayak) is building the next generation of productivity tools. Our current focus is a Calendly alternative designed to simplify scheduling for busy teams. We are a fast-moving early-stage startup and were looking for our first Customer Success Manager to join our team.

The Role

Were seeking an energetic tech-savvy early-career professional who thrives in fast-paced environments and loves learning and teaching new technology. Youll play a critical role in onboarding new customers leading implementations supporting marketing initiatives and helping us scale our impact. This is an opportunity to truly shape the customer success and marketing function from the ground up.

Responsibilities

Lead customer implementations and onboarding for creating a seamless experience that makes customers excited to work with you.
Collaborate with the Head of Marketing and the CTO/CEO on marketing and outreach initiatives.

Assist with content creation campaigns and other marketing-related activities.
Adapt to shifting priorities wearing multiple hats as needed in a startup environment.
Quickly learn and teach customers about our product helping them get the most value from Supercal.

What Were Looking For

Early-career professional interested in marketing and customer success.
Extremely high energy charismatic and someone customers WANT to work with.
Tech-savvy and quick to learn new tools and systems.
Experience or familiarity with marketing/MarTech is a plus.
Comfortable with fast-paced constantly evolving priorities and tasks.
Comfortable working in a hybrid environment (remote with weekly in-person meetings).

Required Experience:

Manager

About UsBoston Venture Studio founded by Paul English (co-founder of Kayak) is building the next generation of productivity tools. Our current focus is a Calendly alternative designed to simplify scheduling for busy teams. We are a fast-moving early-stage startup and were looking for our first Cust...