Specialist Data Analyst - Global Renewals
Specialist Data Analyst - Global Renewals
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Job Description
IFS is seeking an experienced Specialist Data Analyst to join our high-performing team and deliver critical insights that drive customer retention revenue growth and strategic this role you will work at the intersection of analytics operations and innovationbuilding advanced dashboards automating data processes and collaborating across global teams to support impactful data-driven decisions.
Youll play a key role in shaping our revenue strategy by leveraging analytics to optimize renewals and expansion initiatives. Were looking for professionals who bring strong ownership analytical rigor and a results-oriented mindsetthose who thrive on solving complex business challenges in a fast-paced growth-driven environment.
If youre an analytical expert with strong business acumen technical depth and a passion for data-driven results we want to hear from you.
Duties and Accountabilities (including but not limited to)
Data Strategy & Insights
- Develop and maintain key excel workbooks for performing indepth calculations and forecasts of contract renewals and collation of diverse datasets to facilitate better workflows and business decisions.
- Assess and develop data repositories as needed leveraging company global information systems and dataverse to enable critical business information and insights to optimise business decision making and providing proactive insights to enable better sales approaches and customer sales initiatives.
- Develop and maintain dynamic reports and dashboards using Excel Power Automate and associated Power Platform tools as well as Power BI and validated IFS internal data sources to deliver actionable insights aligned with IFSs renewal and growth objectives.
- Perform in-depth KPI analysis and scenario modelling to support quarterly and annual planning cycles enabling data-driven decision-making across the business.
- Proactively identify opportunities to improve data accuracy quality and relevance.
- Produce timely ad hoc and scheduled reports tailored to executive stakeholders needs ensuring alignment with the business cadence.
- Track and report key metrics including renewal uplift churn mitigation and ARR contribution.
Operational Intelligence
- Source cleanse and unify diverse internal and external data streams into collated data sets for better single-view of the customer ensuring consistency through validation and governance practices.
- Track pricing customer behaviour and renewal patterns to uncover actionable insights that support business metrics.
- Build and maintain operational performance tools that enhance visibility and decision-making for leadership and managers.
- Present insights using compelling visuals and narratives that drive clarity and alignment across business units namely using Microsoft Excel PowerBI and PowerApps.
Cross-Functional Collaboration
- Collaborate with global teams in sales renewals and customer success to deliver data-driven insights that enhance customer engagement and revenue performance.
- Develop and deliver compelling data stories tailored to both technical and non-technical audiences including executives.
- Champion data literacy by coaching colleagues on analytics tools interpretation of insights and data-driven practices.
- Facilitate cross-functional data-sharing initiatives to unlock incremental business value and foster continuous innovation.
Automation & Innovation
- Automate recurring reporting and business processes using Power BI VBA and modern scripting tools such as Python or Power Automate.
- As IFS is an AI-first business it is critical to have a natural curiosity and drive to explore AI and machine learning techniques to build predictive models for churn risk renewal forecasting and customer segmentation.
- Continuously evaluate and implement emerging technologies to drive efficiency and scale analytics capabilities.
Qualifications :
Required Competencies
- Expertise in data analysis critical thinking and systems-based problem-solving.
- Advanced proficiency with Excel SQL Power BI and Microsoft 365 tools (PowerApps Power Automate Copilot).
- Familiarity with enterprise data architectures including CRM/ERP data structures and data warehousing principles.
- Strong business acumen and financial modeling knowledge (TCV ARR ACV TCO) with an understanding of SaaS metrics and licensing models.
- Proven ability to communicate complex data insights clearly to cross-functional executive and non-technical audiences.
- Experience working in global matrixed organizations with a collaborative agile and continuous improvement mindset.
- Results-driven and highly organized and detailed with a demonstrated ability to prioritize under pressure.
- Self-motivated and proactive with a strong sense of ownership.
Required Education & Experience
- Bachelors degree in Business Economics Data Science Statistics Computer Science or a related field (or equivalent professional experience).
- 5 years of experience in business operations analytics or forecasting roles preferably within the enterprise software or SaaS industry.
- Professional certifications such as Microsoft Data Analyst Associate Power BI Certification and experience with AI/ML toolkits or GenAI for data interpretation and automation.
- High proficiency in Microsoft PowerPoint and Microsoft 365 suite including Copilot and other productivity tools..
- Experience with IFS applications and/or IFS Cloud is a strong advantage.
Additional Information :
We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles while also valuing inclusive workplace experiences. By fostering a sense of community we drive innovation strengthen connections and nurture belonging. Our commitment ensures you can work in a way that suits you best while also engaging with colleagues to share ideas and build meaningful relationships.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
