Sales Operations and Marketing Manager

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23000 employees operating in over 150 countries Xylem is at the forefront of addressing the worlds most critical water challenges. We invite passionate individuals to join our team dedicated to exceeding customer expectations through innovative and sustainable solutions.

Were Hiring for a Sales Operations and Marketing Manager Smith-Blair!

If you are excited and passionate about helping #LetsSolveWater consider joining our team today! Xylem Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the worlds most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions. At Xylem you will have the opportunity to solve water by participating in our paid Volunteer Program Xylem Watermark!

THE ROLE:

Xylem seeks a Sales Operations and Marketing Manager Smith-Blair to work in collaboration with Sales Engineering Operations and others to drive profitable growth in the clamp and coupling market. This position is focused on customer service marketing communications and partner programs to drive success for Smith-Blair but will also be closely aligned to the Xylem corporate marketing team.

CORE RESONSIBILITIES:

Responsible for all aspects of Customer Service and Marketing including defining and executing:

Manage/Develop our customer service team for improved service/growth

Identify opportunities to streamline sales process and improve efficiency

Identifying/delivering training to various stakeholders

Developing and executing an overall marketing plan

Manage/update all price books/catalogs/other marketing collateral

Develop/manage programs & incentives and drive actions to achieve growth

Responsible for managing website and social media

Coordinate/manage all major tradeshows & represent company at events as needed

Utilizing tools to make our product content easily accessible/understandable

Provide strategic messaging/technical content about our differentiated solutions

Demand/lead generation strategies including advertisement and messaging

Establishing Smith-Blair as a subject matter expert (SME) in the market

Building relationships with industry groups that will enable growth

Researching analyzing and communicating market and competitive intelligence

Working with Sales to develop metrics and processes to enable partner success

Customer retention strategies including managing net promoter score

Closely collaborates with Engineering/Sales/operations for alignment on projects

Gather VOC for new products

Ensures marketing collateral/ communications comply with Xylem brand standards

Fosters an environment in which best processes are shared among the team

Participates/encourages team participation in Watermark and other programs that align with Xylems purpose-driven culture

QUALIFICATIONS:

BA/BS degree in Business Marketing Engineering or related field MBA a plus

>5 years relevant working experience including some leading teams

Industry knowledge preferred (ex. channel sales water utilities etc.)

Excellent communication and interpersonal skills with the ability to build relationships with clients and internal teams

DAY IN THE LIFE:

Regularly required to sit or stand reach bend and move about the facility this role will require someone to be onsite at the plant daily.

WORK ENVIRONMENT:

Office: Standard office equipment; work usually performed in an office setting free from any disagreeable elements.

Standard weekly job hours: 40 hours

Estimated Travel: 25%

At Xylem we offer a generous salary and benefit package including Medical Dental Vision plans 401(k) with company contribution vacation pay based on years of service and eleven (11) paid holidays.

At Xylem we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG). Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Xylem prohibits discrimination harassment of any kind and does not discriminate in employment on the basis of race color religion sex or sexual orientation (including pregnancy and gender identity) national origin political affiliation marital status medical conditions or disability genetic information age or other non-merit factors.

Join the global Xylem team today! Xylem is a team creating advanced technology solutions to the worlds water challenges through developing new technologies and services that will improve the way water is used conserved and re-used in the future is central to our work. Our products and services move treat analyze monitor and return water to the environment in public utility industrial residential and commercial building services settings. Xylem also provides a leading portfolio of smart metering network technologies and advanced analytics solutions for water electric and gas utilities.

Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties responsibilities and qualifications required in this position. Employees must be able to perform the essential functions of the position satisfactorily and if requested reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship. Xylem reserves the right to modify this job description or assign other duties to this position as needed.

#LI-DH1

Join the global Xylem team to be a part of innovative technology solutions transforming water usage conservation and re-use. Our products impact public utilities industrial sectors residential areas and commercial buildings with a commitment to providing smart metering network technologies and advanced analytics for water electric and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.