Customer Support Specialist
Customer Support Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
We are currently seeking a Customer Support Specialist to join our team in Cincinnati OH. In this role you will be the first point of contact for our customers providing timely accurate and professional assistance. Your goal is to ensure every customer interaction reflects Beloforms commitment to quality and care.
Responsibilities
Respond to customer inquiries via phone email and ticketing systems in a professional and efficient manner
Resolve product or service issues by clarifying complaints and determining the cause of the problem
Escalate complex issues to appropriate internal departments when necessary
Maintain accurate records of customer interactions feedback and resolutions
Follow up with customers to ensure their issues are fully resolved and satisfaction is achieved
Identify recurring issues and provide feedback to improve processes and products
Collaborate with team members to enhance overall customer experience
Qualifications :
Qualifications
High school diploma or equivalent (Bachelors degree preferred)
Minimum of 12 years of experience in a customer service or support role
Strong communication and problem-solving skills
Ability to multitask and manage time efficiently in a fast-paced environment
Proficient with computer systems including CRM platforms and Microsoft Office Suite
Detail-oriented patient and empathetic when dealing with customers
Excellent organizational and interpersonal skills
Additional Information :
Benefits
Competitive annual salary ($58000 - $65000)
Health dental and vision insurance
Paid time off and holidays
401(k) with company match
Opportunities for growth and internal advancement
Supportive and inclusive team culture
Ongoing training and skill development programs
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
