Assistant Manager - Customer & Growth - Business Consulting - KSA
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Job Description
Senior Consultant / Assistant Manager -Customer & Growth - Business Consulting - KSA Nationals
In a world of dramatic and fast-paced change the ability to deliver seamless and innovative customer experiences is critical. As a consulting professional as part of our Customer & Growth practice you will help clients design and deliver exceptional experiences that align with their vision and strategic objectives. Joining one of our high-performing globally integrated teams you will work closely with our clients to ensure they deliver value through strategic design and customer-centric solutions.
Through our structured learning and development program you will develop the skills knowledge and experience to transform how clients approach customer experience. And with a network that stretches across the world you will gain unparalleled insights and exposure to diverse industries and challenges. So whenever you join however long you stay the exceptional EY experience lasts a lifetime.
The Opportunity
We are looking for Senior Consultants and Assistant Managers to join our leading Customer & Growth team. Our consultants are passionate about shaping innovative CX strategies and delivering tangible impact. They bring a strategic analytical and creative mindset to help our clients design cutting-edge experiences and operational models.
Our consultants work collaboratively with clients to craft compelling strategies develop customer journeys and establish operating models that reflect best practices and innovation. They ensure alignment with organizational goals while fostering a customer-first culture.
Our consultants excel in dynamic fast-paced environments and thrive in projects that span CX strategy journey mapping and implementation. They deliver outstanding service and support EYs purpose of building a better working world.
Your Key Responsibilities
- Lead CX workstreams ensuring timely and high-quality delivery of customer-centric solutions that align with the clients strategic objectives.
- Collaborate with cross-functional teams to develop personas customer journeys and capability frameworks tailored to the clients needs.
- Facilitate design workshops stakeholder engagements and client meetings to align on CX strategies and priorities.
- Analyze market trends customer data and industry benchmarks to uncover opportunities for innovation and business growth.
- Develop operating models governance frameworks and roadmaps to translate customer experience and growth strategies into tangible outcomes.
- Design and implement actionable strategies to drive organizational growth in areas such as revenue generation market expansion and customer engagement initiatives
- Provide coaching and mentorship to junior team members and foster a high-performing collaborative team environment.
- Support business development efforts by contributing to client RFP and RFI responses through developing points of view methodologies and supporting administrative processes.
- Support the development of EYs Customer & Growth competency by contributing to the development of thought leadership tools and methodologies.
Skills and Attributes for Success
- Strong analytical and problem-solving skills with a focus on customer-centric thinking.
- Excellent interpersonal communication and storytelling abilities.
- Ability to quickly grasp and analyze diverse organizations industries and business contexts.
- Ability to manage multiple priorities and deliver in dynamic fast-paced environments.
- A passion for understanding customer behaviors needs and experiences.
- An innovative mindset with the ability to identify creative solutions to CX challenges.
- Ability to identify and capitalize on opportunities for revenue growth market expansion and operational improvements
To Qualify for the Role You Must Have
- A bachelors or masters degree with a minimum of 2-4 years of experience in customer experience strategy journey mapping or CX operations ideally in a fast-paced and dynamic consulting environment with exposure to diverse industries.
- Proven experience in designing customer journeys personas service delivery models and other customer experience enablers (e.g. Voice of the Customer) with a track record of successfully implementing these deliverables to drive measurable outcomes.
- Strong foundational knowledge of business design principles including operating models strategy cascading KPI development and process design.
- Experience in conducting benchmarking and integrating insights from leading practices into high-quality consulting outputs.
- Familiarity with customer-centric trends tools and methodologies including human-centered design service blueprinting and CX measurement frameworks.
- Strong expertise in facilitating workshops conducting qualitative and quantitative customer research and synthesizing insights into actionable strategies that align with client objectives and industry best practices.
Ideally You Will Also Have
- Sector-specific knowledge in industries such as government financial services hospitality or mobility with insights into sector-specific customer behaviors and expectations.
- Familiarity with advanced methodologies like design thinking agile project management and digital transformation strategies to drive innovative and customer-focused solutions.
- Familiarity with customer experience platforms (e.g. Qualtrics Medallia) analytics tools (e.g. Tableau Power BI) and CRM systems (e.g. Salesforce MS Dynamics) to optimize customer interactions and operational efficiency.
- Exposure to emerging technologies and trends in CX such as AI-driven personalization omnichannel strategies and data-driven decision-making to enhance customer engagement and satisfaction.
- Experience in developing and implementing growth strategies including market entry sales enablement or revenue optimization.
- Relevant certifications in the customer experience domain (e.g. CCXP)
What We Look For
Highly motivated individuals with a strong commitment to customer-centricity and innovation. A confident communicator with strong people management skills you will have the ability to influence stakeholders and drive impactful outcomes. If you are ready to embrace a dynamic role and thrive in a collaborative environment this opportunity is for you.
What Working at EY Offers
EY offers a competitive remuneration package and unparalleled opportunities for career growth. You will receive:
- Support coaching and feedback from experienced colleagues.
- Access to leading-edge tools and resources to enhance your capabilities.
About EY
As a global leader in assurance tax strategy & transaction and consulting services we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training opportunities and creative freedom to make things better. So that whenever you join however long you stay the exceptional EY experience lasts a lifetime.
If you can confidently demonstrate that you meet the criteria above please contact us as soon as possible.
Join us in building a better working world.
Apply now!
Required Experience:
Manager
Employment Type
Full Time
