Customer Service Representative with German
Customer Service Representative with German
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Job Description
Location: Budapest Hungary
Work Model: Hybrid
Employment Type: Full-time
Duties and Responsibilities:
- Efficiently handle customer inquiries through various channels such as inbound and outbound calls and emails meeting agreed service level agreements (SLAs) and key performance indicators (KPIs).
- Respond to all customer communications promptly and professionally including urgent matters.
- Gain in-depth knowledge of client products and solutions to provide accurate advice and practical alternatives.
- Arrange and coordinate repair appointments for customers products.
- Act as the main contact for resolving support requests and addressing customer complaints.
- Help customers troubleshoot and resolve issues with their purchased products.
- Draft clear precise and customized email responses to customers.
- Conduct research and problem-solving using available tools escalating complex issues when needed.
- Actively work towards meeting individual and team performance targets.
- Recommend additional products and services aligned with customer needs and campaign goals.
- Follow established call scripts knowledge bases and procedures to maintain consistency and quality in customer interactions.
- Participate in regular training sessions to stay informed about program updates and process changes.
- Maintain punctuality and adhere strictly to scheduled work shifts.
Requirements:
- Native or fluent in German (spoken and written) with a good command of English (minimum B2 level).
- Preferably holds a college degree or has relevant experience in a related field.
- Previous experience in customer service or similar roles.
- Proficient with computers and able to quickly learn new software systems.
- Excellent listening and communication skills in both supported languages.
- Strong organizational skills with the ability to prioritize and manage time effectively.
- Demonstrates patience empathy and resilience in challenging situations.
- Able to stay calm composed and confident when handling difficult or critical calls.
- Basic technical knowledge and a willingness to learn new technologies.
- Capable of working independently with minimal supervision.
- Experience with ticketing systems and customer satisfaction metrics is a plus.
Offer:
- Competitive salary with performance-based bonuses.
- Comprehensive health dental and vision insurance.
- Opportunities for career advancement and professional development within a global technology leader.
- Meal allowance.
- Relocation assistance.
- Supportive and collaborative team environment.
- Generous paid leave and holiday entitlement.
- Employee discounts.
- Additional benefits.
How to Apply German Customer Service Representative Careers
Please submit your CV in English clearly highlighting your German language proficiency any relevant experience in customer support and your motivation to deliver outstanding customer care. Shortlisted applicants will be invited to participate in German and English language assessments as well as competency-based interviews. We review applications on an ongoing basis.
Diversity Equity and Inclusion at the Heart of German Customer Service Hiring
We welcome applicants from all backgrounds identities and abilities. Our commitment to diversity inclusion and equal opportunity ensures that every candidate is given fair consideration regardless of gender ethnicity disability sexual orientation or lived experience. Join a team where everyones contribution is valued.
Employment Type
Full Time
