Customer Service Sales Representative (Dutch)
Customer Service Sales Representative (Dutch)
Posted on :
17-06-2025
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1 Vacancy
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Job Description
David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Dutch-speaking Customer Service Sales Representative for their Barcelona office.
- Position: Customer Service Sales Representative
- Location: Barcelona Spain
- Employment type: Full-time
- Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES:
- Answer phone calls emails and chat messages from customers regarding their orders or service.
- Handle post-purchase concerns such as missing items damaged products or delays.
- Assist customers with return requests exchanges and refunds in line with company policies.
- Enter and update customer information and order details in the system.
- Work with the warehouse shipping and billing departments to resolve customer issues.
- Check in with customers to confirm resolution of issues or to gather feedback.
- Document all customer interactions and resolutions in the CRM or internal tracking system.
- Offer guidance or clarification about product features warranties and usage.
- Achieve targets for response time resolution rate and customer satisfaction.
- Keep up to date with product updates company procedures and promotional offers.
REQUIREMENTS:
- Native/Fluency in Dutch both written and oral. Good level of English
- Strong communication skills
- Solid Sales Background (outbound environment)
- Achievement and goal oriented.
- Good computer skills
- 1 Year Previous experience in Sales B2B
- Previous experience working with channel is a plus
- Motivated and self-starter
- Follow the security rules of the company
BENEFITS:
- Excellent remuneration package based on experience skills and performance
- Full-time contract
- Monday to Friday 8AM - 6PM
- Full paid training about the company and the project you will be working on
- Career development program and specialized courses
- Opportunities for a career abroad through the International Mobility Program
- A dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential
Employment Type
Full Time
Key Skills
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