Customer Service Representative with Polsih
Customer Service Representative with Polsih
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Job Description
Location: Budapest Hungary
Work Model: Hybrid
Employment Type: Full-time
Duties and Responsibilities:
- Address customer inquiries promptly efficiently and professionally within established response timeframes.
- Maintain up-to-date technical knowledge of the clients products and services to provide accurate assistance.
- Use product manuals and internal resources to deliver suitable solutions to customer questions.
- Recognize cases that need escalation and forward them to the appropriate department or senior personnel.
- Precisely document all customer interactions following company guidelines.
- Manage and keep administrative tasks and records current.
- Handle customer communications as needed ensuring clarity and thorough documentation.
- Organize daily tasks and data entry to maintain accuracy and completeness of information.
- Engage in ongoing performance evaluations based on call quality and customer interactions.
Requirements:
- Native or fluent in Polish (spoken and written) with good English skills (minimum B2 level).
- High school diploma or equivalent qualification.
- Previous customer service experience preferred or a strong aptitude for customer-facing roles.
- Effective organizational and time-management abilities.
- Confident typing skills with at least 20 words per minute.
- Basic knowledge of Microsoft Word and Excel.
- Excellent verbal and written communication capabilities.
- Ability to remain calm and composed under pressure or challenging circumstances.
- Self-driven able to work independently and confident in making decisions when needed.
- Willingness to escalate complex issues appropriately and collaborate with the broader team.
Offer:
- Competitive salary with performance-related bonuses.
- Comprehensive health dental and vision insurance.
- Opportunities for career growth and professional development within a global technology leader.
- Meal allowance.
- Relocation assistance.
- Supportive and cooperative team environment.
- Generous paid leave and holiday benefits.
- Employee discounts.
- Additional perks.
How to Apply Customer Support Roles for Polish Speakers
Please submit your CV in English ensuring you highlight your Polish language proficiency any relevant customer support or technical experience and your motivation for excelling in customer care. Shortlisted candidates will partake in Polish and English language assessments as well as competency-based interviews. Applications are reviewed continuously.
Our Commitment to Diversity Equity and Inclusion in Polish Customer Service Hiring
We value and encourage candidates from all backgrounds identities and abilities. Our team is committed to fostering a diverse inclusive and equitable workplace. All applicants will receive fair consideration for employment regardless of gender ethnicity disability sexual orientation or life experience.
Employment Type
Full Time
