Senior Technical Writer AWS Open Source Observability AWS Documentation

Want to work on the cutting edge of cloud technology Can you explain complex information clearly concisely and accurately to a technical audience If yes consider joining us as a Senior Technical Writer on our Amazon Web Services (AWS) documentation team!

As an experienced Senior Technical Writer you are a creator and a leader whose work plays a key role in customer success. You are the first customer for new features and services diving deep to understand how they work then making it real for customers through technical content. You are the voice of the customer whose insights drive the continuous improvement of the technical documentation and the services themselves.

While experience with cloud and container monitoring technologies is preferred it is not required. You need handson technical experience and the ability to dive deep into new tech quickly. You must also have the skills to work with organizational leaders subject matter experts and other writers to deliver results using agile models and processes. You should be comfortable writing API reference documentation and writing and describing commandline and/or code examples.

AWS has the most services and more features within those services than any other cloud providerfrom infrastructure technologies like compute storage and databases to emerging technologies such as machine learning and artificial intelligence data lakes and analytics and the Internet of Things.

Our team puts a high value on worklife balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here which is why we arent focused on how many hours you spend at work or online. Instead were happy to offer a flexible schedule so you can have a more productive and wellbalanced lifeboth in and outside of work.

We have a formal mentor search application that lets you find a mentor who works best for you based on location job family job level etc. Your manager can also help you find mentors. In addition to formal mentors we work and train together so that we are always learning from one another and we celebrate and support the career progression of our team members.

Here at AWS we embrace our differences. We are committed to furthering our culture of inclusion. We have multiple employeeled affinity groups reaching 40000 employees in over 190 chapters globally. We have innovative benefit offerings and we host annual and ongoing learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazons culture of inclusion is reinforced within our 16 Leadership Principles which remind team members to seek diverse perspectives learn and be curious and earn trust.

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Key job responsibilities
Author and deliver highquality documentation and UI text for opensource cloud service monitoring and observability technologies.
Develop negotiate and drive content strategy in alignment with engineering product strategy.
Be the first customer providing technical feedback on new features and experiences.
Work with customer data gather documentation feedback and drive your insights into content and product planning.
Work with other writers and editors (yes we have editors! to improve how we write and evolve how we approach writing as a team.

About the team
The AWS Documentation team writes and provides support for a diverse technical audience including developers DevOps professionals IT professionals and technical program managers. On behalf of our customers we innovate research learn and experiment. We collaborate with product managers to understand our customers needs. We partner with software developers to learn about the inner workings of AWS services to influence product design and the customer experience. What we do makes a difference to our customers. We work and train together so that we are always learning from one another. We celebrate and support the career progression of our team members.

About AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.

Work/Life Balance

We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

This team is part of AWS Utility Computing:

Utility Computing (UC)
AWS Utility Computing (UC) provides product innovations from foundational services such as Amazons Simple Storage Service (S3 and Amazon Elastic Compute Cloud (EC2 to consistently released new product innovations that continue to set AWSs services and features apart in the industry. As a member of the UC organization youll support the development and management of Compute Database Storage Internet of Things (Iot) Platform and Productivity Apps services in AWS including support for customers who require specialized security solutions for their cloud services.


Degree or certification in a relevant technical field or equivalent experience
A minimum of 5 years of experience designing and producing content for a technical audience such as Software Engineers System Administrators or IT Professionals
Experience using content publishing tools to write format manage and publish technical content on the web

Strong written and verbal communication skills
Technical experience in a major cloud technology area such as Compute Storage Serverless Database Developer Tools DevOps Security or Monitoring and Logging
Experience working with XML or Markdownbased documentation systems
Experience working with Git or similar distributed version control system
Familiarity with using and following a style guide
Experience designing planning and delivering content that meets the needs of a technical audience
Experience working directly with teams of software engineers

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $96900/year in our lowest geographic market up to $195800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.