TECHNICAL SUPERVISOR

JOB TITLE: TECHNICAL SUPERVISOR

About This Job:

QSourcing Limited trading as QSourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda Kenya Tanzania Rwanda and South Sudan.

On behalf of our client we are looking for a competent skilled and experienced Technical Supervisor to work in Nairobi Kenya

Job Summary

Our client in the security Industry is seeking to recruit a Technical Supervisor responsible for overseeing the installation servicing and maintenance of electronic security systems such as CCTV access control and alarm systems.

DUTIES & RESPONSIBILITIES:

Ensure security systems (e.g. CCTV alarms access control) are installed to agreed specifications and standards delivering troublefree clientapproved outcomes.

Oversee proactive and reactive maintenance services ensuring all activities are carried out as per the agreed schedules and service level agreements (SLAs).

Enforce adherence to company and industry standards during installation servicing and maintenance of security systems

Monitor installations for up to 3 months postcompletion through regular checks and supervisor feedback and provide detailed status reports to management.

Promote and uphold a high quality serviceoriented image of the company through professional conduct and customer interactions.

Identify inefficiencies or gaps in service delivery or product performance and support the development and implementation of improvement solutions.

Champion continuous improvement initiatives for systems processes and services both within the company and in collaboration with clients.

Create and maintain a positive supportive work environment that fosters teamwork collaboration and skill development during assigned shifts

Provide constructive feedback to team members and management and recommend training motivation and knowledgesharing strategies to enhance team performance.

Manage technical escalations promptly ensuring clear communication with both management and clients on issues and resolution status.

Respond to and resolve system or applicationrelated problems during peak operational times minimizing downtime and client impact.

KNOWLEDGE SKILLS AND EXPERIENCE:

Bachelor s Degree in Electrical/Electronic Engineering ICT or a related technical field.

Working knowledge of multiple security functions and securitydriven technology solutions.

A minimum of five years experience in the electronics field.

Working knowledge of general maintenance processes and methods.

Working knowledge of tools common appliances and devices.

Enthusiastic and committed approach with a track record of building strong trusted base relationships with colleagues and stakeholders at all levels.

A sound working knowledge of security best practices and legislation affecting the security role.

Strong management and leadership skills together with excellent communication skills.

A very good knowledge of technologydriven security solutions as well as a willingness to continually upgrade that knowledge.

Interested and qualified applicants should submit their applications through the link below.

Note:

Only shortlisted applicants will be contacted.

QSOURCING SERVTEC IS AN EQUAL OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO DISQUALIFICATION.

Requirements

Bachelor s Degree in Electrical/Electronic Engineering ICT or a related technical field.

Working knowledge of multiple security functions and securitydriven technology solutions.

A minimum of five years experience in the electronics field.

Working knowledge of general maintenance processes and methods.

Working knowledge of tools common appliances and devices.

Enthusiastic and committed approach with a track record of building strong trusted base relationships with colleagues and stakeholders at all levels.

A sound working knowledge of security best practices and legislation affecting the security role.

Strong management and leadership skills together with excellent communication skills.

A very good knowledge of technologydriven security solutions as well as a willingness to continually upgrade that knowledge.