Paradigm is seeking a skilled Deskside Support Specialist to provide exceptional technical assistance to our client a global leader in the legal industry. The ideal candidate will have a strong background in IT support excellent problemsolving skills and a customercentric approach.
Type: 1 Year Contracttohire
Location: Phoenix AZ Onsite
Benefits:Paradigm offers medical dental vision life 401K PTO and sick days.
As a Desk side Support Specialist you will:
- Provide timely and effective deskside support to employees resolving hardware and software issues.
- Install configure and maintain computer systems peripherals and software applications.
- Troubleshoot and resolve network connectivity issues.
- Assist with the setup and deployment of new equipment.
- Maintain accurate records of support requests and resolutions using our ticketing system.
- Collaborate with other IT team members to ensure efficient and effective support.
- Educate and train employees on IT best practices and usage of company systems.
- Participate in IT projects and initiatives as needed.
Requirements
Our skills and experience wish list includes:
- Bachelors degree in Information Technology Computer Science or related field (or equivalent experience).
- Proven experience in deskside support or similar IT support roles.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with network protocols and troubleshooting techniques.
- Ability to work independently and as part of a team.
- Strong organizational skills and attention to detail.
- Certifications such as CompTIA A Network or Microsoft Certified: Modern Desktop Administrator Associate are a plus.
Benefits
Paradigm offers medical dental vision life 401K PTO and sick days.
About Us Paradigm
Want to love Mondays Its possible when you love what you do. Paradigm is a staffing solutions firm dedicated to finding the perfect job for candidates. Were connected with some of the most innovative tech companies around giving our employees that competitive edge needed in todays job market.
Paradigm Information Services does not discriminate based on race sex color religion age national origin marital status disability veteran status genetic information sexual orientation gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
Required Experience:
Unclear Seniority