ITOM Administrator
ITOM Administrator
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Job Description
ITOM Administrator
Total Exp- 5 years
Relevant Exp- 4 years
Shift- General
Roles & Responsbilities (Mandatory skills)
end-to-end ServiceNow ITOM implementations including CMDB design Discovery configuration and Service -on experience with ServiceNow ITOM suite knowledge of MID Server deployment configuration and troubleshooting. in CI identification classification and relationship mapping. with scripting and automation within ServiceNow for CMDB data management. understanding of network server (Windows/Linux) storageNW and virtualization technologies relevant to discovery processes. and resolve discovery and service map issues in collaboration with vendors and technical SMEs. CMDB health deduplicate CI data and implement data transformation scripts to maintain data accuracy and integrity. and maintain service maps for infrastructure applications by capturing application blueprints and app-to-app dependencies. and maintain comprehensive technical and process documentation conduct training sessions for business and technical stakeholders. continuous improvement initiatives to optimize ITOM processes and ensure CMDB data standards KPI > 99%.
Employment Type
Full-time
