ICT Exam Support Officer

• Fulltime permanent opportunity 36.75 hour working week)
• Onsite role in heart of Naarm/Melbourne brand new modern Docklands office with incredible views!

About us

The Australian Medical Council (AMCs) purpose is to ensure that the standards of education training and assessment of the medical profession promote and protect the health of the Australian community.

Our commitment to diversity and inclusion in the workplace

The AMC aims for a diverse workforce so that we reflect the Australian community we serve. We believe that diversity improves ideas and results in better outcomes. Our employment policies reflect our commitment to diversity and inclusion. The AMC works closely with Aboriginal and/or Torres Strait Islander and Mori stakeholders and is committed to ensuring a working environment that is inclusive and culturally safe at all times. All staff are required to participate in ongoing cultural safety training.

About the opportunity

As a member of the Melbourne based ICT team this role will provide a broad range of critical ICT support duties to ensure business continuity during AMC exams assist with level 1 Helpdesk Tasks and involvement with bespoke projects to develop new technologies within the AMC Test Centre. The AMC Test Centre is a notforprofit enterprise purposebuilt to assist with the improvement and standardisation of clinical assessment. Main duties include:

• Provide critical Level 1 ICT support to ensure business continuity in delivering high stakes examinations for both in person and Video Conference based exams.
• Provide Level 1 support over the phone and inperson to all AMC Staff and contractors.
• Troubleshooting diagnosing and resolving computerrelated problems to ensure functional operation including updating any system documentation and developing necessary support documentation guides and/or user training.
• Maintaining a knowledge base of issues and resolutions in the helpdesk tool(s).
• Assisting in Desktop Support focusing on reimaging upgrading hardware installation of peripheral equipment and deploying software in network connected or standalone PCs.
• Assist and support with corporation and bespoke Audio Visual based systems
• Assisting in Unified Communication Support including but not limited to; video conferencing (Zoom) unified messaging Tablets and Microsoft 365
• Under supervision performing Microsoft Active Directory administration duties including adding/removing users updating security group memberships managing file permissions adding/removing mailboxes and updating all necessary information including following required naming conventions
• Consistently contribute to the successful operation of the organisation by demonstrating leadership accepting personal responsibility for actions and decisions collaborating with others to achieve positive outcomes communicating effectively to understand and be understood and displaying professional behaviour in all activities.
• Proactively support continuous improvement in the work team and the organisation through being innovative displaying critical thinking and being responsive to the needs of customers and stakeholders

The full position description is available at: you

You possess a keen willingness to learn and strong alignment to the AMCs values as well as robust knowledge regarding the administration and troubleshooting of:

• Demonstrated skills in the installation testing troubleshooting and maintenance of PCs printers software and information system security.
• Demonstrated previous experience in a customerfacing role preferably in providing technical advice to end users.
• A basic understanding of Corporate Audio Visual Solutions is desirable
• Basic Windows troubleshooting and hardware fault diagnosis installations and maintenance.
• Demonstrated understanding of the operational characteristics of computer platforms network configurations PC management software and backup solutions.
• Basic Working knowledge of Microsoft desktop and server operating systems (e.g. Windows 10/11 Server 2016/2019.
• A understanding of nonWindows computer platforms (e.g. Linux or Apple OSX) is desirable.
• Demonstrated high level of professionalism honesty integrity openness and ethical behavior ability to instill confidence in others and represent the organisation in a professional manner.
• Ability to work collaboratively within a team and provide guidance to achieve business goals including highly effective communication skills.
• Strong awareness of current relevant ICT trends and best practices.

You are an analytical and methodical thinker who can quickly understand and resolve problems in a timely and procedural manner. The role is ideally suited to a recent graduate preferably with 12 months or more work experience in the ICT sector.

Additional requirements/qualifications

• Currently undertaking or recently completed a tertiary qualification in ICT or 1 years experience in a relevant IT discipline is desirable.
• The successful applicant will be able to demonstrate a keen interest to work in ICT.
• A flexible approach to working hours is required. The role will include occasional weekend work in line with examination schedules.

Whats in it for you

• Contribute to the quality of medical education and healthcare in Australia.
• Work in a dynamic environment with a high performing teams.
• Generous leave policies that recognise our staff diversity (includes AMC Wellbeing Day per year so you can focus on your mental physical emotional and/or social health).
• Access to training and professional development opportunities (including LinkedIn Learning).
• Flexitime annual salary reviews WPI increases and salary sacrificing options.

Eligibility

You must:

• Declare no affiliation with an AMC bridging course or any ongoing coaching/mentoring of International Medical Graduates (IMGs).
• Declare that you are not an active/current AMC candidate.
• Have the right to live and work in this location to apply for this job.

How to apply

• If you are interested in applying please submit your resume and a cover letter outlining your interest and suitability for the role.
• Applications close at 5:00pm (AEDT) Friday 4 April 2025.
• For further information on the role contact