NCDPS - Service Support Analyst- Expert
NCDPS - Service Support Analyst- Expert
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Position: Service Support Analyst - Expert
Location: Raleigh NC (27604)
Client: State of North Carolina
Duration: 12 Months
Job Description:
We are seeking an experienced Service Support Analyst to provide top-notch technical support for desktop and mobile devices. The ideal candidate will play a critical role in troubleshooting setup and configuration of hardware while also coordinating activities among User Support Analysts.
Key Responsibilities:
- Manage project timelines resources and personnel effectively.
- Provide advanced technical support and develop innovative IT solutions.
- Lead planning and organization of IT-related projects.
- Mentor and promote positive customer relationships for organizational success.
- Communicate complex technical issues in an understandable manner.
Required Technical Skills:
- Strong knowledge of deploying and maintaining Windows 7 and 10 desktop environments (3 years).
- Experience supporting and training Office 365 users (3 years).
- Proficient in troubleshooting desktop and mobile device connections (3 years).
- Knowledge of installing maintaining and troubleshooting third-party desktop applications (3 years).
- Familiarity with Enterprise Active Directory Services (Highly desired 3 years).
To Apply: Please send your resume to with the subject Resume Submission.
Employment Type
Full-time
