L2 Tech â Onsite Support
L2 Tech â Onsite Support
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1 Vacancy
Job Description
Job Title: L2 Tech Onsite Support
Location: Titusville NJ (Onsite)
Job Type: Contract
Responsibilities:
- Experience in supporting overall manufacturing / lab IT systems and IT devices.
- Familiarity with manufacturing lab and Data Center IT equipment
- Includes but is not limited to scanners printers (Zebra etc..) tablets PCs attached to specialized test equipment PCs used on the manufacturing line etc..
- Safety training and proper PPE and/or Lab requirements always apply
- Understanding of GMP / GxP environment
- PCs / Servers cannot have any sort of maintenance or patching without approved change control windows
- No systems or devices should ever be rebooted without proper approvals
- Often MLL sites may have isolated networks
- Understanding of what critical support means during a P1 or P2 event (i.e. proactive support spares crash carts etc..)
Skills:
- Advanced Troubleshooting / Problem Solving capabilities for AV devices (projectors microphones speakers amplifiers cameras and displays)
- Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management
- Advanced communications skills to work with multiple teams (Network Server) and/or OEMs on high priority issues.
- Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center
- Manage IT Asset lifecycle management for the location/region including asset collection coordination with vendor secure storage labelling imaging allocation recovery hygiene validation disposal and system updates.
- Basic Troubleshooting / Problem Solving capabilities (L1 level) for network devices which includes rack and stack (Routers Switch Firewalls Wireless Access points)
- Manage IT Asset lifecycle management for the location/region including asset collection coordination with vendor secure storage labelling imaging allocation recovery hygiene validation disposal and system updates
Employment Type
Full-time
