Field Support Analyst
Field Support Analyst
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
OCONUS Positions: Include an additional $30000 Cost of Living Allowance (COLA) stipend
Location: CONUS & OCONUS (Up to 25% travel mostly to Fort Wainwright)
Job Overview:We are seeking experienced operations and intelligence professionals skilled in using and training others on enterprise software solutions (e.g. Gotham Gaia Foundry) to join our team as Field Service Analysts. You will be on the front lines strengthening user relationships troubleshooting technical issues developing new use cases and working alongside analysts to solve unique and complex problems. This role requires global collaboration and direct interaction with users to enhance the impact and functionality of mission-critical tools.
Key Responsibilities:-
Train and guide users in the use and functionality of Palantir Gotham software
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Deliver training sessions in both classroom and deskside formats
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Troubleshoot technical issues independently and in collaboration with support teams
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Collaborate with analysts to develop and document new operational use cases
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Gather and relay user feedback to inform software enhancements and feature updates
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Promote cross-functional collaboration across global intelligence and defense enterprises
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1 3 years of experience using Gotham software
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Hands-on experience in training users on software functionality
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Demonstrated ability to troubleshoot and resolve technical issues
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Strong understanding of DoD Intelligence or Law Enforcement missions
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Real-world experience supporting intelligence or operations
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Familiarity with Gaia or Foundry
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Experience training other intelligence or operations software
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Excellent communication skills with a diverse user base
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Willingness to travel independently both CONUS and OCONUS as required
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Technical proficiency in languages such as Python Java or HTML
(Must be completed to nominate to Palantir)
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Where are you physically located
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What is your availability for an MS Teams video interview on an average week
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Do you have any firsthand experience with Palantir products How recently and which products
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Are you comfortable operating independently with military customers Do you have experience working directly with senior officer or enlisted leaders
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Do you have any previous experience training military members on software solutions Which software Group setting and/or classroom setting
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Describe your experience in building training material and how you have tailored training of complex systems to meet needs of diverse user groups.
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What are your communication strategies to share information with your internal teammates internal and external stakeholders
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What is your typical troubleshooting process when you run into roadblocks At what point do you escalate for help
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Have you ever missed a meeting or missed a deadline What did you do Who did you communicate with to inform them of missing this deliverable
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What are your initial expectations for the FSR position
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If applicable Are you willing to relocate to LOCATION
Employment Type
Full-time
