Group Coordinator
Group Coordinator
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Job Description
JobDescription
Groups Coordinator
Position:Groups Coordinator
Area: Groups
Reports to:Jeanne Flood
Location: Remote
Target Start:ASAP
About Classic Vacations The Classic Difference
Classic Vacations is the #1 luxury vacation wholesaler for Travel Advisors driven by a singular purpose: to delight our clients with exceptional vacation experiences. Our teams commitment to excellence ensures that every journey we create is seamless luxurious and filled with unforgettable moments. We take pride in our role as trusted partners to travel professionals worldwide providing worldclass accommodations unparalleled service and exclusive privileges in premier destinations.
Role Overview
At Classic Vacations we create unforgettable experiences for travelers worldwide. Our Group Coordinator plays a crucial role in ensuring the seamless of contracted group travel serving as the bridge between our clients vendors and internal teams. This position is responsible for managing group contracts overseeing communications and ensuring data integrity all with the goal of delivering an exceptional experience for our customers. If you thrive in a fastpaced environment have a keen eye for detail and enjoy working collaboratively to bring travel dreams to life wed love to have you join our team!
Why This Role Matters
Group travel is a cornerstone of Classic Vacations and the Group Coordinator ensures that once a group is booked every detail is meticulously handled. This role impacts the overall customer experience vendor relationships and the companys reputation for delivering seamless highquality travel services. As a Group Coordinator you will play a key role in maintaining operational excellence and ensuring that clients feel confident and excited about their travel plans.
Key Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
In alignment with Classics commitment to building a cohesive and highperforming team your responsibilities will include:
Data Management & Integrity
- Accurately input and maintain all group travel data in the Group Manager system ensuring database integrity and compliance with internal processes.
Contract & Deadline Oversight
- Manage hotel and airline contracts ensuring that all deadlines and addendum requirements are met with precision.
Client & Vendor Communication
- Serve as the primary point of contact for clients and vendors once contracts are signed and deposits are received providing timely and professional support.
Quality Control & Compliance
- Ensure accuracy in reservations ticketing and contract terms while upholding Classic Vacations service standards.
Customer Satisfaction
- Proactively address and resolve any issues that arise ensuring that each client has a stressfree and enjoyable group travel experience.
Process Improvement
- Identify opportunities to streamline efficiencies in daily workload interdepartmental operations and external communications to enhance team performance and service quality.
Collaboration & Teamwork
- Work closely with internal teams including Sales and Operations to ensure a smooth transition from contract to travel .
The above is intended to describe the general content of and requirements for the performance of this position. It should not be construed as an exhaustive statement of duties responsibilities or physical requirements. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this position at any time.
Qualifications & Skills
In line with Classics values of continuous improvement and organizational health we seek a leader who exemplifies both technical expertise and a collaborative spirit.
Experience & Knowledge
- 2 years of experience in group travel coordination or a related field preferred.
Technical Proficiency
- Strong competency in Microsoft Excel Word Outlook and internet research.
Attention to Detail
- Ability to manage multiple contracts deadlines and customer requests with a high degree of accuracy.
Time Management & Organization
- Strong ability to prioritize tasks meet deadlines and ensure efficiency in all group booking processes.
Communication Excellence
- Exceptional verbal and written communication skills for effective client and vendor interactions.
ProblemSolving Ability
- A proactive mindset to recognize system discrepancies and provide innovative solutions.
TeamOriented Mindset
- Commitment to fostering positive relationships with coworkers management and other departments to achieve collective goals.
Employment Terms & Benefits:
- Work Schedule:Fulltime 40 hours per week with virtual office work.
- Compensation:Hourly wage with an annual merit increase based on individual performance and overall company success.
- Travel:n/a
Physical Requirements:
- Ability to perform essential job functions while working at a computer for extended periods.
At Classic Vacations were more than a travel companywere dream makers. Our team is passionate driven and committed to delivering worldclass service while fostering a culture of collaboration innovation and excellence.
By joining us as the Reservations Lead youll be part of a company that values its people prioritizes worklife balance and provides opportunities for personal and professional growth. Together well redefine luxury travel experiences and make lasting impacts on clients lives.
Entrepreneurial Mindset and Adaptability
In our entrepreneurial and collaborative environment every team member is encouraged to contribute to the ongoing improvement and success of the organization. While each role has specific responsibilities we embrace flexibility
and employees may engage in tasks beyond the traditional job scope when these opportunities arise. This approach fosters professional growth allowing individuals to expand their skills take on new challenges and build strong crossdepartmental relationships. Aligned with our commitment to mutual success team innovation and shared accountability we believe that empowering every employee to actively participate in organizational growth enhances both individual development and our ability to serve our customers and community.
Classic Vacations Commitment to Diversity & Inclusion
Classic Vacations is an Equal Opportunity Employer. We are dedicated to fostering an inclusive workplace where every team member is valued respected and supported regardless of background. We are committed to a culture
that celebrates diversity and empowers all employees to reach their full potential.
Affirmative Action Statement
It is the policy of Classic Vacations to provide equal employment opportunities without regard to race color religion sex national origin age disability marital status veteran status sexual orientation genetic information or any other protected characteristic under applicable law. This policy relates to all phases of employment including but not limited to recruiting employment placement promotion transfer demotion reduction of workforce and termination rates of pay and all other conditions and terms of employment. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.
For more information please contact Classic Vacations Human Resources @
Required Experience:
IC
Employment Type
Full-Time
