Customer Success Manager
Customer Success Manager
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Job Description
Join Axon and be a Force for Good.
At Axon were on a mission to Protect Life. Were explorers pursuing societys most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products we work better together. We connect with candor and care seeking out diverse perspectives from our customers communities and each other.
Life at Axon is fastpaced challenging and meaningful. Here youll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Introduction:
At Dedrone we are building the worlds leading airspace security solutions to protect people property and information from the threat of drones. Our AIdriven software is combined with stateoftheart sensors and effectors all working together to detect track identify and mitigate drones. This is why Dedrone is experiencing exponential growth and has the worlds largest installed base of customers including 130 critical infrastructure sites 70 public safety entities and 50 federal government customers in 40 countries around the world.
Position Overview:
As a Customer Success Manager at Dedrone you will play a pivotal role in ensuring the success and satisfaction of our valued customers. You will serve as the primary point of contact for a portfolio of customers fostering strong relationships understanding their needs and providing strategic guidance to maximize the value they receive from our products and services. This role requires a blend of technical expertise customer relationship management skills and a passion for delivering exceptional service.
Key Responsibilities:
- Develop and maintain strong longterm relationships with assigned customers serving as their trusted advisor and advocate within the organization.
- Proactively engage with customers to understand their business objectives challenges and requirements and align our solutions to help them achieve their goals.
- Collaborate crossfunctionally with sales product and support teams to ensure seamless onboarding implementation and ongoing support for customers.
- Drive adoption and usage of our products and services by providing proactive guidance training and best practices to customers.
- Monitor customer health metrics and proactively identify opportunities to drive value and mitigate risks.
- Lead regular business reviews with customers to review performance identify areas for improvement and uncover opportunities for upsell or expansion.
- Serve as the voice of the customer within the organization providing feedback and insights to inform product development and enhancements.
- Stay current on industry trends best practices and competitive landscape to continuously enhance the customer experience and drive customer success.
About You:
- 2 years of experience in customer success account management or related roles preferably in a technology company.
Skills & Abilities:
- Proven track record of building strong collaborative relationships with customers and driving customer satisfaction and retention.
- Excellent communication skills with the ability to effectively articulate technical concepts to nontechnical stakeholders.
- Strong analytical and problemsolving skills with the ability to identify opportunities and drive initiatives to improve customer outcomes.
- Ability to thrive in a fastpaced dynamic environment and manage multiple priorities simultaneously.
- Experience working with CRM software (e.g. Salesforce) customer success platforms and other relevant tools is a plus.
- Willingness to travel occasionally for customer meetings and events as needed.
We Offer:
At Dedrone you can expect to work in a startuplike atmosphere expect excitement as well as tasks that are diverse in nature. Were a highly qualified international team thats passionate about what we do and where we want to go. Our corporate structure is flat and we offer plenty of room for individual ideas to develop. We are quick in our decisionmaking and like to keep our processes lean. We also offer permanent positions from day one flexible working hours team events free coffee treats and much more.
Join our team of talented professionals and contribute to the advancement of cuttingedge and globally implemented airspace security solutions. If you are passionate about customer success and thrive in a collaborative environment we would love to hear from you.
Dedrone is an equal opportunity employer. All applicants for this position will be considered for employment without regard to race color religion national origin veteran status disability status sex sexual orientation or gender identity (including m/f/x)
Dont meet every single requirement Thats ok. At Axon we Aim Far. We think big with a longterm view because we want to reinvent the world to be a safer better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If youre excited about this role and our mission to Protect Life but your experience doesnt align perfectly with every qualification listed here we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as nor should it be construed as exhaustive of all duties responsibilities skills efforts or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
Axons mission is to Protect Life and is committed to the wellbeing and safety of its employees as well as Axons impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental health and safety regulations policies and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice advances equity values diversity and fosters inclusion. Were committed to hiring the best talent regardless of race creed color ancestry religion sex (including pregnancy) national origin sexual orientation age citizenship status marital status disability gender identity genetic information veteran status or any other characteristic protected by applicable laws regulations and ordinances and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process please email. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Required Experience:
Manager
Employment Type
Full Time
