Customer Success Engineer
Customer Success Engineer
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Salary Not Disclosed
1 Vacancy
Job Description
Our client is a medical tech company specializes in AI-powered echocardiography solutions.
Job Responsibilities:
- Customer Success & Scaling
- Lead customer onboarding for new healthcare partners ensuring smooth integrations with their existing systems (PACS EHR etc.)
- Build and improve our customer success processes to handle rapid growth while maintaining quality
- Proactively identify and resolve customer pain points before they become blockers
- Develop customer-facing tools and dashboards that increase adoption and satisfaction
- Available from 16:00 to 00:00 UTC to provide timely support to our growing customer base
- Technical Development & Integration
- Design and build integrations with hospital systems EHRS and medical imaging platforms Develop automated deployment and monitoring tools to reduce setup time and improve reliability
- Create customer self-service capabilities that empower users while reducing support overhead Build robust APIs and services that scale with our customer growth
- Implement infrastructure as code to enable rapid consistent deployments across customer environments
- Process & Impact
- Own customer success metrics and continuously improve our processes
- Collaborate with product teams to prioritize features based on customer feedback
- Document and standardize solutions that can be replicated across our growing customer base
- Mentor future team members as we expand the customer success engineering team
Job Requirements:
- Bachelors degree or equivalent practical experience in software development
- Strong Python proficiency for backend development and automation
- Docker & AWS expertise for deploying and managing customer applications
- Fluent English for customer communication
- Problem-solving mindset with ability to debug complex distributed systems
- Web technologies (HTML/CSS/JS) and modern frameworks (Angular React Vue Electron)
- RESTful API development and integration experience
Employment Type
Full Time
