Business Relation

Responsible primarily for establishing the section, provide the framework and tools initiate engagement and service management relationship with the principal customers and stakeholders of IT.

-Builds and maintains strong relationships with business partners and acts as a liaison between information services teams and the business partner
-Manages and mentors a BRM team that builds and manages strategic relationships with business partners
-Acts as an advisor to business partners to shape their strategy with regard to technology and ensure they are aware of IT service offerings
-Promotes business projects and value to the IT leaders and community
-Works with business analysts to help their business units define new capabilities
-Defines, prioritizes, and manages program and project initiatives
-Tracks ROI for business initiatives including cost, benefits, and risk
-Helps define and communicate new services to support business needs
-Participates in development of business strategic planning and IT strategic planning
-Assists in the development of metrics used to track value delivery
-Provides details on cost, value, and opportunity to optimize IT spend (initiatives and
support services)
-Communicates business needs with appropriate IT solution center to gain alignment
between business needs and technical capabilities
-Gathers high-level business requirements and defines scope during initial discovery
by conducting meetings/interviews, and facilitating large group/cross-functional
sessions with partners
-Leads in the development of business cases requiring IT-based solutions.
-Establishes initial vendor relationships and maintains a forward-looking view of vendor direction
-Interfaces with vendors to understand whether vendor products will meet business requirements
-Monitors that the solution center is meeting the partner s expectations
-Refines SLAs based on business need
-Maintains up-to-date awareness of industry and technology trends, and makes
recommendations for implementation of new/upgraded systems and technologies
-Maintains knowledge of multiple business functions and initiatives to identify where
conflicts/synergies exist between technologies and business functions