Customer Service and Support Staff
Customer Service and Support Staff
Posted on :
01-04-2025
Employer Active
1 Vacancy
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Job Description
This is a remote position.
MonFri 8:00am to 5pm NZT
20 hours per week
Part Time Role
Looking for an aspiring candidate that will primarily be working and maintaining the companies ecommerce websites.
Customer Service and Support:
- Handling customer inquiries via email or chat addressing questions about products shipping and policies.
- Managing returns and exchanges ensuring a smooth process for customers wishing to return or exchange items.
- Following up on customer feedback and reviews both positive and negative to build customer relationships and improve products and services.
- Resolving disputes and complaints in a timely and professional manner.
- Providing product information and assistance in placing orders.
Order Processing and Inventory Management:
- Managing and updating product listings including descriptions images and prices.
- Monitoring stock levels and placing orders with suppliers to ensure adequate inventory.
- Processing orders from confirmation to shipping and ensuring accuracy in order fulfillment.
- Coordinating with shipping vendors for timely dispatch and delivery.
- Handling inventoryrelated queries and updates.
Independent Contractor Perks
- Permanent workfromhome
- Immediate hiring
- Steady freelance job
.
Employment Type
Full Time
Company Industry
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