Customer Support Specialist
Customer Support Specialist
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Job Description
Job Description:
We are seeking a dedicated and professional Customer Support Specialist to join our team in Houston this role you will serve as the primary point of contact for our clients providing timely and effective assistance to ensure a positive customer experience. You will work closely with internal departments to resolve issues and enhance service delivery.
Responsibilities:
Respond promptly and professionally to customer inquiries via phone email and ticketing system
Troubleshoot issues and provide accurate information and solutions
Document customer interactions and maintain detailed records of issues and resolutions
Collaborate with internal teams to address and resolve complex customer concerns
Identify patterns in support requests and suggest improvements to processes and services
Follow up with customers to ensure satisfaction and issue resolution
Uphold the companys standards for customer care and communication
Qualifications :
Qualifications:
High school diploma or equivalent; associate or bachelors degree preferred
2 years of experience in a customer service or support role
Excellent verbal and written communication skills
Strong problem-solving and organizational abilities
Ability to multitask and manage time effectively
Proficiency with CRM systems and Microsoft Office Suite
A calm patient and empathetic attitude when dealing with customers
Additional Information :
Benefits:
Competitive salary ($62000 - $68000/year)
Health dental and vision insurance
Paid time off and holidays
Opportunities for career growth and professional development
Collaborative and supportive team environment
Comprehensive training and onboarding program
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
